IT Support

• Manage the new permit process and existing permit verification for sales tax accounts
• Review client information and apply for sales tax permits
• Create access to permit accounts so Sales Tax Accountants can verify information and file
• Prepare and submit Power of Attorney forms for clients
• Close sales tax permits when clients no longer need them after nexus review
• Communicate with clients, US state government agencies, and internal teammates (Onboarding, Client Tax Specialist, Sales Tax Accountant)
• Troubleshoot permit issues and provide ongoing client support during the permit process
• Communicate permit/account verification information to assigned Sales Tax Accountant
• Meet specific measures: submit permit applications within 48 hours, complete permit/verification within 39 days for 90% of clients, handle at least 80 permits/verifications per month, complete education hours and quarterly goals

Permit Specialist

Interior Designer, Revit Specialist

Senior IT Engineer, MSP, Level 3

IT Support Specialist

IT Help Desk Engineer

L2 Helpdesk Technician