Senior Accountant, Collections & AR

Taxfix

Senior Collections Manager at Taxfix managing AR and collections processes. Collaborating across teams to ensure financial operations run smoothly and efficiently.

Posted 5/18/2026full-timeBerlin • 🇩🇪 GermanySeniorWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Own and maintain the AR aging report and ensure payment failure resolution SLAs are consistently met, with clear escalation paths documented and followed.
Deliver collections, AR, and chargeback inputs to the month-end close calendar on time, every month, and resolve reconciliation breaks between Chargebee, Adyen, and NetSuite within agreed SLAs.
Design, ship, and hand over at least three workflow automations or process improvements per year, each documented with runbooks and measured by manual hours saved or error rate reduction.
Integrate AI tooling into at least one operational process — such as exception triage, write-off flagging, or partner reporting — with appropriate controls and human-in-the-loop review in place.
Manage external partner relationships with Troy, Adyen, and Chargebee in a structured and professional manner, with mapped contacts, clear escalation paths, and regular performance touchpoints.
Create and maintain SOPs and runbooks for all owned processes, documented to a standard that enables handover or audit without reliance on tribal knowledge.
Establish and maintain a regular working rhythm with Product, CS, Legal, and Data on collections, disputes, and AR topics, ensuring no surprises for stakeholders.

Requirements

What you’ll need

You bring a minimum of 3–5 years of hands-on AR and collections operations experience, with direct accountability for dunning, recovery workflows, and outcomes — not a supporting role.
You have a proven track record of managing third-party vendors or agencies against SLAs and KPIs, with a structured approach to performance reviews, escalations, and data quality.
You have worked operationally with a billing platform, a PSP, and an ERP — Chargebee, Adyen, and NetSuite experience is strongly preferred.
You can independently build and maintain operational reports using SQL and a BI tool such as Looker, covering recovery performance, AR aging, dispute trends, and partner KPIs.
You naturally document decisions, maintain audit trails, and operate with close-readiness in mind — comfortable working in a regulated, multi-entity environment.

Benefits

Comp & perks

Holistic well-being with free mental health coaching sessions and yoga.
A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like.
Employee stock options for all employees—because everyone deserves to benefit from the success they help to create.
30 annual vacation days and flexible working hours.
A generous learning budget to support your personal and professional development and guidance from our internal L&D experts.
Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip.
Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible.
Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions.
Have a four-legged friend in your life? We’re happy to have dogs join us in the office.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AR operationscollections managementdunning workflowsrecovery workflowsSQLBI toolsworkflow automationprocess improvementdata quality managementexception triage

Soft Skills

relationship managementcommunicationorganizational skillsproblem-solvingattention to detailperformance reviewescalation managementdocumentationaudit readinesscollaboration