Renewal Representative

Tax Notes

Managing subscription renewals for existing customers at Tax Analysts. Collaborating with sales representatives to maintain long-term customer relationships and ensure service continuation.

Posted 6/29/2026full-timeFalls Church • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the renewal lifecycle for an assigned book of international subscription accounts, across all customer sizes, including law firms, corporate, accounting and government accounts.
Proactively engage customers in advance of renewal dates to confirm continuation of service, pricing, and terms
Serve as a knowledgeable and reliable point of contact for renewal-related inquiries
Clearly communicate the value of Tax Analysts’ publications and research tools in support of continued subscriptions
Work in close partnership with the territory Sales Representative to support account strategy and customer needs
Identify potential upsell or cross-sell opportunities and coordinate with the Sales Representative for execution
Accurately process renewals and maintain contract and communication records in NetSuite
Ensure renewal data, customer records, and documentation are complete and up to date
Monitor renewal timelines and flag at-risk accounts early to prevent service interruptions
Coordinate with internal teams as needed to resolve customer issues efficiently and professionally
Meet or exceed established renewal percentage expectations and related performance goals

Requirements

What you’ll need

None required but experience in subscription renewals, account management, customer success, or a related customer service type of role helpful.
Experience working with digital subscriptions or information services strongly preferred
Strong written and verbal communication skills, with the ability to engage professionally with an international audience
High attention to detail and accuracy, particularly in contract and account management
Ability to manage multiple renewal cycles and deadlines simultaneously
Proficiency with CRM systems; experience with NetSuite highly desirable

Benefits

Comp & perks

Health/Dental/Vision
401K: Immediately vested
Tuition assistance
Qualified employer under the Public Service Loan Forgiveness program (PFSL)
Generous Paid Time Off
Dog-friendly office
Private gym onsite
Medical, Dental, Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Life and AD&D Insurance
Disability Insurance
Pet Insurance
Tuition Assistance
Trade Publication/News Subscription Reimbursement
Exercise Room
Paid Holidays
Vacation and Sick Leave
Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Subscription RenewalsAccount ManagementCustomer EngagementContract ManagementData Accuracy

Soft Skills

Attention to DetailProfessional CommunicationMultitasking