Senior Partner Success Manager
Tava Health
full-time
Posted on:
Location Type: Remote
Location: Alabama • Arizona • United States
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Job Level
About the role
- Serve as the primary point of contact for strategic partners, managing both day-to-day relationships and high-level strategic conversations.
- Develop and execute thorough training and ongoing enablement plans for on-the-ground care coordinator teams making EAP and behavioral health referrals to Tava.
- Lead meetings with key partners, including monthly working sessions and quarterly business reviews.
- Collaborate regularly with partners to understand goals, surface challenges, and proactively identify opportunities for improvement.
- Drive adoption among care manager channels through education, enablement, and ongoing support.
- Manage partner access to data, including understanding contractually required data, navigating secure file transfer environments, and ensuring HIPAA compliance.
- Analyze and interpret large data sets to surface key trends, insights, and actionable takeaways for partners.
- Build strong internal partnerships across Sales, Clinical, Product, Insurance, and Support teams to surface for partner needs and opportunities.
Requirements
- 8+ years of experience managing relationships in the healthcare or digital health space.
- Equally comfortable leading strategic conversations with executive stakeholders and developing hands-on training materials for care coordinators.
- Strong ability to understand and analyze large amounts of data and translate insights into clear, actionable takeaways for partners (e.g. usage trends, clinical metrics, ROI modeling).
- Proven team player with a collaborative mindset and the ability to build strong internal partnerships.
- Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
- Confidence communicating clearly with executive stakeholders; demonstrated ability to lead compelling presentations for executive audiences.
- Experience triaging and prioritizing requests while managing multiple stakeholders and deadlines.
- Demonstrated ability to manage escalations thoughtfully and effectively to deepen trust with high-value partners.
- Familiarity with HIPAA compliance, secure data sharing practices, and healthcare or behavioral health environments is a plus.
Benefits
- Competitive salary and stock options
- Free Tava mental health benefit for you and your family
- Medical and dental insurance for you and your dependents
- Monthly HSA contributions
- Generous PTO and paid holidays
- Paid parental leave
- Work from home flexibility
- Weekly team lunches
- Opportunity to shape a growing company and culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisdata interpretationtraining developmentROI modelingbehavioral health referralsEAP referralssecure file transferHIPAA compliance
Soft skills
relationship managementcollaborationcommunicationpresentation skillsstrategic thinkingproblem-solvingteam playerescalation management