Taulia

Customer Success Manager

As part of the Customer Success team, the Customer Success Manager will work directly with Taulia customers post-sale. During implementation, the Customer Success Manager will be a member of the project team that also includes a Project Manager and Technical Consultant. During this time, the Customer Success Manager will own the development of the business program strategy including supplier segmentation analysis, rollout, and communication plans. Once the customer is live and using Taulia, the Customer Success Manager will act as a program manager responsible for rollout and growth, driving positive results and ensuring the customer’s success. Responsibilities Designing the strategy for business case achievement by closely working with the customer. Taking responsibility for forecasting Taulia’s revenue from the business programs. Assisting in the execution of strategies with customers to drive revenue results for both the customer and Taulia. Participating in customer workshops and bridging business goals to all aspects of delivery. Building relationships with senior stakeholders at assigned clients. Leveraging proprietary Taulia data analytics technology to execute a detailed analysis of the business program and supplier behavior. Defining and presenting recommendations to improve and grow the customer’s program based on Taulia’s prescriptive data analytics. Gain customer action to move on the recommended steps. Collaborating with the Supplier Marketing and the Supplier Sales team in the execution of campaigns that are part of developing the customers' business program. Supporting change management activities required by the customers to fully adopt the Taulia platform and achieve their business objectives. Leading business reviews with assigned customers including creation of presentations. Nurturing the operational relationships of each assigned customer. Checking in regularly, monitoring progress-to-goal, and ensuring the program stays on track. Managing business escalations, when required. Engaging in contract renewal activities with the customers when required. The primary focus of the Customer Success Manager is to help Taulia's customers achieve their business goals, thereby maximizing revenue for Taulia (both Subscription and Early Payment revenue). The Customer Success Manager will own a portfolio of customers and balance their time across a number of activities and customers simultaneously.