Customer Success Manager

Taulia

Customer Success Manager ensuring client success post-sale by developing business strategies. Collaborating with customers and driving revenue results leveraging Taulia's analytics technology.

Posted 6/9/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSenior💰 €85,000 - €110,000 per yearWebsite

About the role

Key responsibilities & impact

Designing the strategy for business case achievement by closely working with the customer
Taking responsibility for forecasting Taulia’s revenue from the business programs
Assisting in the execution of strategies with customers to drive revenue results for both the customer and Taulia
Participating in customer workshops and bridging business goals to all aspects of delivery
Building relationships with senior stakeholders at assigned clients
Leveraging proprietary Taulia data analytics technology to execute a detailed analysis of the business program and supplier behavior
Defining and presenting recommendations to improve and grow the customer’s program based on Taulia’s prescriptive data analytics
Gain customer action to move on the recommended steps
Collaborating with the Supplier Marketing and the Supplier Sales team in the execution of campaigns that are part of developing the customers' business program
Supporting change management activities required by the customers to fully adopt the Taulia platform and achieve their business objectives
Leading business reviews with assigned customers including creation of presentations
Nurturing the operational relationships of each assigned customer
Checking in regularly, monitoring progress-to-goal, and ensuring the program stays on track
Managing business escalations, when required
Engaging in contract renewal activities with the customers when required

Requirements

What you’ll need

At least 5 years of professional experience
Previous experience in Working Capital programs, Trade Finance, Procure-to-Pay, Supply Chain, and/or Business Consulting preferred
Background in Working Capital Management, Purchase to Pay process, and/or Supply Chain Finance
Comfortable with financial concepts
Experience with/in, enterprise, global, or large-scale projects, with a strong business acumen and understanding of organizational issues and challenges
Led live and web-based meetings while effectively presenting concepts
Experienced and strong customer-facing skills including handling difficult conversations
Exceptional communication skills (written, verbal, and active listening)
Personable, and able to develop and maintain strong relationships
Credible and confident, comfortable working a room while providing an engaging presentation
Naturally curious and a strategic thinker with problem-solving skills
Organized and detail-driven, while also mastering the big picture
Embracing change and thriving in a fast-moving environment
Effective under pressure, skilled in managing customer escalations
High agency and a self-starter mindset, with the ability to take ownership of projects and drive results independently
Comfortable with learning new software and with intermediate to advanced Excel skills
English language proficiency is required
Fluency in an additional European language (German, Dutch or others) is considered a strong plus.

Benefits

Comp & perks

generous benefits program
RSU incentive plan
annual performance bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Working Capital ManagementTrade FinanceProcure-to-PaySupply Chain FinanceData AnalyticsFinancial ConceptsProject ManagementPresentation SkillsExcel

Soft Skills

Customer-facing SkillsCommunication SkillsRelationship BuildingProblem-solvingOrganizational SkillsAdaptabilityPressure ManagementStrategic ThinkingDetail-orientedSelf-starter