Associate Manager, Project Management and Transformation
TASQ Staffing Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Quezon City • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
PMP
About the role
- Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.
- Assist in creating and maintaining detailed project plans, tracking timelines, budgets, and resources.
- Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.
- Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.
- Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.
- Support the development and documentation of business requirements, ensuring clarity and alignment across teams.
Requirements
- Bachelors degree in Business Administration, Industrial Engineering, Information Technology, or a related field.
- Minimum of 3 years of experience in a project management or operations role, preferably in a BPO or shared services environment.
- Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
- Strong organizational skills, with the ability to manage multiple priorities simultaneously.
- Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).
- Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
- Knowledge of basic project management methodologies, including scope, risk, and stakeholder management.
- Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum) preferred.
- Familiarity with digital transformation, process improvement, or advanced automation strategies preferred.
- Exposure to cross-functional dependencies in areas like operations, training, or quality management preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementrisk assessmentbusiness requirements documentationautomation toolsspeech analyticsAI technologiesCCaaS platformsproject management methodologiesscope managementstakeholder management
Soft skills
organizational skillscommunication skillsinterpersonal skillscollaborationability to manage multiple priorities
Certifications
PMPPRINCE2Scrum