TASQ Staffing Solutions

Linux System Administrator – L3 Support

TASQ Staffing Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Nueva Ecija • Philippines

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Tech Stack

Linux

About the role

  • Provide the highest level of technical support to end-users by handling escalated service requests from lower-tier support
  • Proactively identify and resolve complex technical issues to ensure smooth IT operations
  • Support may be provided remotely, over the phone, or via email
  • Serve as the primary escalation point for complex technical issues, with a focus on Linux systems, while supporting Windows environments as needed
  • Develop solutions for complex network and server problems
  • Analyze existing systems and provide proactive recommendations for improvements
  • Develop, maintain, and implement all systems, applications, and networking configurations
  • Monitor, investigate, and resolve incidents and service requests, ensuring timely resolution
  • Recommend system upgrades, patches, new applications, and equipment
  • Strictly adhere to defined processes and standard operating procedures (SOPs)
  • Participate in on-call technical support rotation as required
  • Document incidents, solutions, and SOPs to support knowledge sharing
  • Collaborate with internal teams to support IT projects, migrations, and upgrades

Requirements

  • Bachelors degree in IT or related discipline (non-degree holders with significant experience will also be considered)
  • Minimum 5 years of experience in Linux system administration and IT support
  • Effective problem-solving and customer service skills
  • Resourceful and proactive in a fast-paced, dynamic environment
  • Preferably with MSP experience
  • Preferably available to start immediately
  • Must have their own equipment, reliable internet, and a backup setup
Benefits
  • Work setup: Hybrid (3 days onsite, 2 days remote), or flexible for fully onsite/WFH with occasional office visits
  • Predominantly Night shift, but must be flexible to shifting schedules (24x7)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Linux system administrationWindows environmentsnetwork troubleshootingserver problem resolutionsystem upgradesapplication developmentnetworking configurationsincident resolutiontechnical supportSOP documentation
Soft Skills
problem-solvingcustomer serviceresourcefulnessproactivitycollaborationcommunicationadaptabilitytime managementattention to detailteamwork