Taskworld Inc.

Customer Success Manager, Thai Speaker

Taskworld Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Bangkok • Thailand

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Tech Stack

Cloud

About the role

  • Deliver exceptional Customer Experience throughout the customer lifecycle
  • Ensure that customers derive maximum value from their investment, utilise all of their licenses, identify new opportunities, and collaborate with other Taskworld stakeholder teams to ensure adoption and a successful renewal
  • Be the trusted partner for the customer on use-case and product functionality
  • Build and nurture relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
  • Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
  • Develop an understanding of typical business challenges faced by customers and common objectives to appropriately map Taskworld features and associated business benefits to address their needs.

Requirements

  • 2–3 years of experience in a customer-facing role such as Customer Success or Account Management, preferably in a cloud-based, SaaS, or technology-driven environment.
  • Self-starter with strong autonomy, excellent organizational skills, and high energy.
  • Outstanding communication, negotiation, and relationship-building skills, with the ability to engage effectively with executives and key stakeholders.
  • Familiarity with project management tools or related software solutions.
  • Proven ability to facilitate meetings and workshops that drive clear actions and measurable results.
  • Solid understanding of business processes, including Sales, Marketing, Product, and Customer Support.
  • Excellent written and verbal communication skills, with the ability to manage challenges and conflicts constructively.
  • Strong desire to learn, grow, and develop, supported by effective time management and a strong work ethic.
  • Fluency in Thai and professional working proficiency in English are required.
  • Candidates must be based in Thailand, as the role requires on-site meetings and direct engagement with customers.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementcloud-basedSaaSbusiness processesproject management
Soft Skills
communicationnegotiationrelationship-buildingorganizational skillsself-startertime managementconflict managementautonomyhigh energydesire to learn