Healthcare Customer Service Representative

TaskUs

Healthcare Customer Service Representative providing first-class support via phone and email. Focused on processing medical record requests and reviewing patient insurance claims.

Posted 6/13/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide empathetic, first-class support to customers via phone and email
Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare
Process, validate, and respond to inbound medical record requests
Review patient insurance claims and verify benefits
Manage multiple software applications, perform data entry, and document correspondence

Requirements

What you’ll need

Healthcare Support Experience
Phone/Email/Chat Experience
Customer Service Experience (1 year)
Call Center Experience (1 year)
Technical Support Experience
Health Insurance Verifications Experience (Highly Preferred)
Medical Billing or Coding (Highly Preferred)
Medical Office Data Entry
HIPAA

Benefits

Comp & perks

Competitive industry salaries
Comprehensive benefits packages
Comprehensive wellness programs
Professional growth opportunities
Internal mobility encouragement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical billingmedical codingdata entryinsurance claims reviewhealth insurance verification

Soft Skills

empathetic supportcustomer servicecommunicationmultitasking

Certifications

HIPAA certification