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About the role
Key responsibilities & impact- Spend day on the client's platform using social listening tools
- Identify emerging trends, technical friction, and brand sentiment
- De-escalate high-stakes threads and translate user input into actionable insights
- Ensure every user feels heard, valued, and supported
Requirements
What you’ll need- 1-2 years in Social Media Management or Social Listening/Analytics
- Expert at navigating various social media platforms
- Hands-on experience with social listening tools (e.g., Brandwatch, Meltwater)
- Comfortable working a night shift or flexible schedule
- Proven ability to handle sensitive communication with discretion
- Strong analytical skills to translate online sentiments into structured data
- Exceptional written English skills
- Bachelor’s degree in Marketing, Communications, Journalism, or a related field preferred
Benefits
Comp & perks- Competitive industry salaries
- Comprehensive benefits packages
- Wellness programs
- Professional growth opportunities
- Inclusive environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
social media managementsocial listeninganalyticsdata analysisbrand sentiment analysis
Soft Skills
communicationdiscretionanalytical skillsproblem-solvingempathy