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About the role
Key responsibilities & impact- Manage day-to-day business operations including performance, billing, and PNL
- Weekly syncs with Operations Managers and Team Leads
- One on one coaching and development with team members as needed
- Meet with Senior Management and clients to continue business growth
- Responsible for interviewing Operations Managers, Team Leads, and Quality Analysts
- Promote department culture
- Ensure that KPIs are being met and solve business problems through innovation
Requirements
What you’ll need- Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment
- BA/BS degree preferred
- Experience managing supervisors
- Coaching and developing teammates
Benefits
Comp & perks- Competitive industry salaries
- Comprehensive benefits packages
- Total Rewards department for employee well-being
- Professional growth opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
coachingdevelopmentperformance managementproblem solvingteam leadershipcommunicationinnovationinterviewingculture promotionKPI management
Certifications
BA/BS degree