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About the role
Key responsibilities & impact- Create exceptional member service experiences in an Inbound Call Center setting
- Maintain a professional demeanor while troubleshooting and providing decision-making support
- Ensure quick and accurate resolutions for members and prospective members regarding their financial well-being
Requirements
What you’ll need- High School Diploma or equivalent mix of education and experience
- Previous customer service experience required
- Six months as Member Care Representative 1 or previous Digital Services experience required
- Additional training or experience with technical support or troubleshooting online and mobile banking issues is preferred
- Call Center or Banking experience is a plus
Benefits
Comp & perks- Competitive industry salaries
- Comprehensive benefits packages
- Commitment to a People First culture
- Internal mobility and professional growth opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical supportonline bankingmobile banking
Soft Skills
customer servicedecision-makingprofessional demeanorproblem-solving
Certifications
High School Diploma
