Technical Support Engineer

TaskUs

Technical Support Engineer assisting customers in technology sectors with support services. Ensuring customer delight and meeting KPI targets while maintaining professionalism in communications.

Posted 4/12/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSLinuxMacOSOracleSQLTCP/IPUnixVMware

About the role

Key responsibilities & impact

Build and expand professional excellence in support service to customers
Ensure customer delight by meeting or exceeding internal KPI targets
Maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets
Play a pivotal role in keeping businesses running smoothly & securely
Build lifelong relationships with customers

Requirements

What you’ll need

Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS
Virtualization technologies - VMware and Hyper-V
Experience with BIOS/UEFI troubleshooting and system boot diagnostics
Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH
Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
Windows server and workstation hardware troubleshooting
Windows Server Core management & Administration skills (roles and features, disk management)
Active Directory permissions (ACLs) & Group Policy
Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts
Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies
Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands
Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc)
Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss
Excellent written and verbal communication skills
Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Benefits

Comp & perks

Competitive industry salaries
Comprehensive benefits packages
Internal mobility and professional growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LinuxUNIXWindows OSmacOSVMwareHyper-VBIOSUEFIActive DirectoryMS Exchange Server

Soft Skills

customer servicecommunicationrelationship buildingproblem solvingcourtesyprofessionalismcustomer-first attitudeteam collaborationadaptabilityattention to detail