TaskUs

Technical Support Engineer

TaskUs

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Tech Stack

DNSLinuxMacOSOracleSQLTCP/IPUnixVMware

About the role

  • Build and expand professional excellence in support service to customers
  • Ensure customer delight by meeting or exceeding internal KPI targets
  • Maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets
  • Play a pivotal role in keeping businesses running smoothly & securely
  • Build lifelong relationships with customers

Requirements

  • Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS
  • Virtualization technologies - VMware and Hyper-V
  • Experience with BIOS/UEFI troubleshooting and system boot diagnostics
  • Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH
  • Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
  • Windows server and workstation hardware troubleshooting
  • Windows Server Core management & Administration skills (roles and features, disk management)
  • Active Directory permissions (ACLs) & Group Policy
  • Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts
  • Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies
  • Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands
  • Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc)
  • Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss
  • Excellent written and verbal communication skills
  • Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
Benefits
  • Competitive industry salaries
  • Comprehensive benefits packages
  • Internal mobility and professional growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LinuxUNIXWindows OSmacOSVMwareHyper-VBIOSUEFIActive DirectoryMS Exchange Server
Soft Skills
customer servicecommunicationrelationship buildingproblem solvingcourtesyprofessionalismcustomer-first attitudeteam collaborationadaptabilityattention to detail