IT Manager

TaskUs

IT Manager leading support teams for TaskUs, managing technology service deliveries. Responsible for ensuring technology functions effectively for clients across the globe.

Posted 4/12/2026full-timeRemote • 🇵🇭 PhilippinesSeniorLead💰 $50,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the IT Support team’s overall performance in troubleshooting and resolving end users and end points incidents and service requests
Control Technology issues with high sense of urgency
Resource management including capacity planning, resource allocations, and assignments on day-to-day tasks
Review status reports and management updates/presentations
Recommend strategies for business process improvement through automation solutions
Oversee the administration and maintenance for both hardware and software
Provide additional support if necessary
Ensure accurate inventory and tracking of all IT hardware and software assets
Conduct effective performance evaluations and mentor team members

Requirements

What you’ll need

At least 10 years of experience in the technology field of End User Computing, Systems, Networking
Knowledge of Desktop, Service Desk and equipment as well as their installation, configuration, maintenance, and repair
Knowledge of I.T. requirements/demands in call center companies, particularly in the areas of Operations support
Skilled technical writer able to document problems and solutions for customers and other technical support personnel
Good supervisory and people-management skills
Strong time and project management skills
Excellent verbal and written English communication skills

Benefits

Comp & perks

Competitive industry salaries
Comprehensive benefits packages
Health and wellness programs
Professional growth opportunities
50K Signing Bonus!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingincident resolutioncapacity planningresource allocationautomation solutionshardware maintenancesoftware maintenanceinstallationconfigurationrepair

Soft Skills

supervisory skillspeople managementtime managementproject managementtechnical writingcommunication skills