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Salary
💰 $50,000 per year
About the role
- Lead the IT Support team’s overall performance in troubleshooting and resolving end users and end points incidents and service requests
- Control Technology issues with high sense of urgency
- Resource management including capacity planning, resource allocations, and assignments on day-to-day tasks
- Review status reports and management updates/presentations
- Recommend strategies for business process improvement through automation solutions
- Oversee the administration and maintenance for both hardware and software
- Provide additional support if necessary
- Ensure accurate inventory and tracking of all IT hardware and software assets
- Conduct effective performance evaluations and mentor team members
Requirements
- At least 10 years of experience in the technology field of End User Computing, Systems, Networking
- Knowledge of Desktop, Service Desk and equipment as well as their installation, configuration, maintenance, and repair
- Knowledge of I.T. requirements/demands in call center companies, particularly in the areas of Operations support
- Skilled technical writer able to document problems and solutions for customers and other technical support personnel
- Good supervisory and people-management skills
- Strong time and project management skills
- Excellent verbal and written English communication skills
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Health and wellness programs
- Professional growth opportunities
- 50K Signing Bonus!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingincident resolutioncapacity planningresource allocationautomation solutionshardware maintenancesoftware maintenanceinstallationconfigurationrepair
Soft Skills
supervisory skillspeople managementtime managementproject managementtechnical writingcommunication skills