Job Level
JuniorMid-Level
Tech Stack
CloudSDLC
About the role
- Frontline to business requests and incidents.
- Understand the end-to-end business process.
- Determine the root cause of an issue and propose the needed solution.
- Participate in analyzing business requirements - includes scoping, discovery meetings and work estimation.
- Design and implement small to medium Workday enhancements.
- Create and maintain project documentation - includes root cause and solution or technical design.
- Report and escalate to management as needed.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
Requirements
- A minimum of (2) years of IT professional administrative and analytical experience which must have included root cause analysis, risk assessment and recommending solution.
- 1-2 years hands on experience with any ticketing/tracking tools like Manage Engine / Service Now / JIRA.
- At least 2-3 years hands on experience with Workday Modules such as Core HCM, Payroll, Time & Absence , Recruiting, and Security.
- Experienced with Workday objects like: Business Process, Career Site Branding, Domain Policies, Security, Setup Tasks, Workday Document, Recruiting Hub, Job Application Journey, Reports (calculated field).
- Basic knowledge and/or practice of SDLC like Waterfall or Scrum methodology.
- Basic knowledge and experience of Microsoft Office or GSuite and MS Project or similar software.
- Basic project management and organizational skills including attention to detail and multi-tasking skills.
- Good verbal, written, communication, interpersonal, presentation skills with proven business analytical skills.
- Can start ASAP or within 30 days.
- Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.