Operations Manager
TaskUs
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Managing the day-to-day business operations managing a team of up to 150 FTE
- Managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates regarding performance
- Responsible for presenting in business reviews (weekly, monthly, quarterly, and annually)
- Work closely with team leaders and teammates to ensure they are equipped with the skills and knowledge necessary to succeed
- Ensure KPIs are met consistently and solve business problems through innovation
Requirements
- B2 English Level or Higher
- Two plus years of managing supervisors in the call center environment
- BPO experience is a plus
- One plus year of client management experience (nice to have)
- Bachelor degree in business administration or management
- Excellent communication and presentation skills
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Employee well-being programs
- Internal mobility and professional growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillspresentation skillsteam managementproblem-solvinginnovation