ServiceNow

• Maintain and update the CMDB within ServiceNow, ensuring data accuracy, completeness, and compliance with company policies
• Develop and implement processes for identifying, recording, and managing configuration items (CIs) and their relationships
• Work closely with IT teams to ensure that all configuration items (CIs) are accurately recorded and updated in the CMDB
• Perform regular audits to ensure the integrity and quality of CMDB data
• Identify and rectify data discrepancies, inconsistencies, and inaccuracies within the CMDB
• Develop and enforce data quality standards and processes
• Design and implement configuration management processes and workflows to enhance efficiency and effectiveness
• Collaborate with stakeholders to gather requirements and translate them into effective CMDB solutions
• Continuously monitor and improve the CMDB processes to align with industry best practices and business needs
• Integrate the CMDB with other IT systems and tools to enable automation and improve data flow
• Develop and maintain scripts, workflows, and tools to automate CMDB-related tasks
• Generate reports and dashboards to provide insights into the health and status of the CMDB
• Analyze CMDB data to identify trends, potential issues, and opportunities for improvement
• Provide training and support to IT staff and other stakeholders on CMDB processes and best practices
• Act as the subject matter expert (SME) for CMDB-related queries and issues

ServiceNow CMDB Analyst

ServiceNow Developer

Servicenow ITOM Developer

Senior ServiceNow Project Manager

Senior Solution Architect – CSM