Senior Manager, Client Services
TaskUs
full-time
Posted on:
Location Type: Office
Location: Pasig • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Manage with autonomy one strategic campaign and up to three non-strategic accounts
- Ensure that all campaign metrics/SLAs are met and all clients are highly satisfied
- Conduct weekly/monthly/quarterly business reviews
- Lead contract negotiations during the lifecycle of the contract
- Achieves expectations for their team’s contribution to the Contractual KPIs for each account
- Strategizes with clients to identify opportunities for growth
Requirements
- 3+ years experience in a consulting and/or account management role
- 3+ years experience in managing customer care, call centers and/or back office operations preferred
- 3+ years experience in start-ups or high growth companies preferred
- Driven to self improve and extend spheres of knowledge and influence
- Practical and action oriented
- Ability to sell and be persistent and aggressive
- Must be able to inspire and persuade people
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Health and wellness programs
- Professional growth opportunities
- Inclusive work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
autonomyclient satisfactioncontract negotiationstrategic thinkingbusiness reviewself-improvementpersuasionsalespersistenceaction orientation