Director, Technology Account Management
TASC
full-time
Posted on:
Location Type: Office
Location: O'Fallon • Montana, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $147,000 - $236,000 per year
Job Level
Lead
About the role
- Be the primary operational and technical contact and advocate for the customer internal to Mastercard
- Collaborate with customers to develop, monitor and report against joint operational and technical objectives.
- Partner with Product Delivery, Sales, Market Development, Global Products & Solutions, Operations & Technology, and all other functional units throughout Mastercard, to manage and/or facilitate the internal development and implementation of any new product and/or technology enhancement.
- Oversee Mastercard activity related to the technology design and implementation of customer projects to ensure customers’ and Mastercard’s needs are met.
- Review applicable Mastercard information regarding changes or proposed changes to Mastercard rules, products, tools, and services (per bulletins, releases and manuals) with operational and technical customer contacts; provide feedback as the voice of the customer to internal partners
- Identify customer operational and technical needs and arrange for training and communication of operational enhancements.
- Drive customers and internal staff to ensure compliance with all Mastercard technology enhancements
- Conduct periodic operational and fraud reviews
- Accountable for customers overall operations satisfaction and integration with Mastercard.
Requirements
- Ability to work effectively across the operational and technical spectrums of the customer's organization as well as internally at Mastercard.
- Ability to grasp technology details and translate that into solutions to problems and/or to address business opportunities.
- Project management, implementation, technology, and operations skills required.
- Knowledge of credit, debit, and commercial card operations with emphasis on authorizations, clearing, settlement, commercial products and fraud and risk management desirable.
- Must demonstrate effective leadership, teamwork, communication, and influencing skills.
- Strong analytical/problem solving and planning skills.
- Knowledge of the business drivers, technology solutions and players, Mastercard products & rules and competitive solutions within the US market would be a plus.
- College education or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience.
- Travel will be required (up to 25%).
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
- many more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementtechnology implementationoperations managementfraud managementrisk managementcredit card operationsdebit card operationscommercial card operationsanalytical skillsproblem solving
Soft skills
leadershipteamworkcommunicationinfluencingplanning