Customer Success Manager – Specialised Product Delivery
TASC
full-time
Posted on:
Location Type: Office
Location: Warsaw • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Building strong credible relationships with our clients and internal stakeholders
- Act as ‘voice of the customer’ internally
- Pro-actively engaging with customers to strengthen their skills, knowledge, and experience
- Acting as the knowledge expert on products and solutions
- Project managing the delivery of new and complex products
- Partnering with product and sales teams for communication to customers
- Conduct platform demonstration, training and hosting webinars
- Leads assigned delivery projects to meet contractual objectives
- Research and deliver solutions for complex problems
- Act as a liaison between the client and product development teams
- Drive license retention and identify new logos to support commercial goals
Requirements
- Experience in delivery of SaaS solutions or data products
- Proven experience working in Customer Delivery or Consulting fostering strong customer engagement
- Execute a data-driven approach to defining priorities and tracking success
- Proven ability to work with both business and technology stakeholders
- Bachelor’s degree or equivalent qualification
- Fluent local office language and English required; other languages desirable
- Advanced Word, Excel, and PowerPoint skills required
Benefits
- Corporate Security Responsibility
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS solutionsdata productsdata-driven approachproject management
Soft skills
customer engagementrelationship buildingcommunicationproblem solvingliaison
Certifications
Bachelor’s degree