Partner closely with the Global VP of Account Level Management, supporting our global strategy and ensuring alignment across global & regional leadership
Lead all product development efforts related to ALM which have global visibility and are shaping the future of portfolio management for our issuers driving impact, scale, and creating compelling brand preference
Actively manage talent on your team by continuously assessing talent needs against current capabilities, addressing any gaps with a combination of pro-active learning, talent moves and timely feedback
Continually raise the bar with talent across your team with a combination of hiring top new talent and actively growing existing talent
Ensure the Product Development Team has a full understanding of vision for the platform which powers multiple strategic services across credit & debit, for Consumer, SME and Commercial globally
Maintain a pulse on competitive and technology landscapes, with added insight on the full transactional eco-system to identify technical efficiencies both internal & external
Define, evaluates and prioritizes Global and/or Regional product ideas, markets and opportunities and determines which projects to initiate into the development process, deploying 15+ markets YoY, and on-boarding customers in every region
Provides strategic advisory to the ALM Leadership Team providing expert guidance and insights to help the team make informed decisions, align with long-term goals, and enhance overall business performance of ALM
Embodies a design thinking methodology or problem-solving approach that emphasizes user-centricity, creativity, and iterative processes to develop innovative solutions to complex challenges – focusing on the user/customer experience
Identify and recommend new payments products or services that can leverage the ALM rails in partnership with internal and external stakeholders at a global and regional level
Partner with ALM Engineering to ensure appropriate testing on new services and regression testing on existing services as standard practice for ALM development & deployment
Partners with ALM Engineering to maintain a best-in-class technical environment supporting our existing book of business while driving new use cases, growing our footprint & revenue
Collaborates with cross-functional stakeholders in ALM Product Management, Legal, Data Privacy, Customer Delivery, Product Integration, Finance, Regional Sales, etc. to ensure that any new product requests have a robust go-to-market plan focused on speed to market and ease of delivery
Partners with ALM Product Management Team to Commercialize new products, providing a seamless handover supported by a robust 12-month roadmap including CX, revenue projections, and product quality enhancements
Navigate across cultures and geographies leveraging strong relationships with key groups across Mastercard to gain support and buy-in for key decisions related to ALM development engagements
Emulate and drive Mastercard Way behaviors through their behavior, recognition, coaching, and employee engagement
Requirements
Deep expertise in payment industry and Mastercard transaction flow
Strong understanding of issuing & acquiring systems & operations
Proven ability to influence cross-functional teams, complemented by the skills to engage across various levels of leadership and across engineering, account teams, regional & global product teams, and operational teams to deliver results end-to-end
Track record of designing and executing error-free customer experiences & products from idea to action
Experience incubating and shaping solutions from insights into successful products or initiatives
Strong credit & debit acumen, experience in consumer, small business and commercial projects
Able to develop compelling business cases and align with global stakeholders
Inspirational leadership skills and the ability to build and empower high-performing teams in an agile environment
Benefits
insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
many more
Applicant Tracking System Keywords
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