Business Operations

• Serve as the primary contact responsible for overall application health, performance, and capacity (Operational Readiness Architect)
• Support services before they go live via system design consulting, capacity planning and launch reviews
• Partner with development and product teams to establish monitoring and alerting strategy and frameworks for zero downtime deployments
• Perform operability and resilience design and implement and maintain highly reliable and scalable infrastructure (Site Reliability Engineering)
• Perform root cause analysis of incidents and collaborate with development teams to resolve issues
• Participate in on-call rotations and respond to critical incidents; complete end-to-end run ownership of the product
• Practice sustainable incident response and blameless post-mortems; automate data-driven alerts and work with teams to establish SLOs
• Tackle complex development, automation, and business process problems and improve the full service lifecycle
• Support and lead CI/CD pipeline operations, validation, operational gating, and DevOps automation best practices
• Design and implement solutions for capacity planning and performance optimization and increase automation to reduce toil
• Analyze ITSM activities and provide feedback to development teams on operational gaps or resiliency concerns
• Collaborate with cross-functional teams, mentor others, and drive continuous improvement

Senior Business Operations Engineer

Project Control, Business Operations Manager

BizOps Engineer II