Director, Technical Support
IntegriChain
AWSAzureCloudDistributed SystemsDNSGoogle Cloud PlatformMicroservicesMySQLOraclePostgresPythonServiceNow+2 more
Senior Business Operations Engineer
TASC
full-time
Posted on:
Location Type: Office
Location: O'Fallon • Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $94,000 - $157,000 per year
Job Level
Senior
Tech Stack
Distributed SystemsITSM
About the role
- Serve as the primary contact responsible for overall application health, performance, and capacity (Operational Readiness Architect)
- Support services before they go live via system design consulting, capacity planning and launch reviews
- Partner with development and product teams to establish monitoring and alerting strategy and frameworks for zero downtime deployments
- Perform operability and resilience design and implement and maintain highly reliable and scalable infrastructure (Site Reliability Engineering)
- Perform root cause analysis of incidents and collaborate with development teams to resolve issues
- Participate in on-call rotations and respond to critical incidents; complete end-to-end run ownership of the product
- Practice sustainable incident response and blameless post-mortems; automate data-driven alerts and work with teams to establish SLOs
- Tackle complex development, automation, and business process problems and improve the full service lifecycle
- Support and lead CI/CD pipeline operations, validation, operational gating, and DevOps automation best practices
- Design and implement solutions for capacity planning and performance optimization and increase automation to reduce toil
- Analyze ITSM activities and provide feedback to development teams on operational gaps or resiliency concerns
- Collaborate with cross-functional teams, mentor others, and drive continuous improvement
Requirements
- BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience
- Ability to read, write, and understand code in one of the programming languages
- Strong understanding of DevOps principles, practices along with configuration management
- Experience in operational and resilience designing, building, and operating large-scale, distributed systems
- Appetite for change and pushing the boundaries of what can be done with automation
- Experience with algorithms, data structures, scripting, pipeline management, and software design
- Systematic problem-solving approach, analytical, coupled with strong communication skills and a sense of ownership and drive
- Interest in designing, analysing, and troubleshooting large-scale distributed systems
- Strong leadership and mentoring skills
- A passion for observability, automation and continuous improvement
- Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team
- Ability to balance doing things right with fixing things quickly
- Comfortable collaborating with cross-functional teams to ensure that expected system behaviour is understood and monitoring exists to detect anomalies
- Expert coding experience in one or more of: C++, Java, Spring Framework, Python, Go, Spark, Bigdata, GRPC
- Familiarity with cloud platforms like AWS, Azure, or GCP
- Experience with Message Queue technologies like RabbitMQ, Event Broker, Kafka, or ActiveMQ
- Background on cloud native tooling and orchestration technologies (Kubernetes preferred)
- Experience in observability tools such as Splunk, Dynatrace, Prometheus, Datadog, Grafana, and Monitoring as a Code
- Experience in production support environments and ITIL processes
- Experience with CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef
- Understanding of client-server relationships, network concepts (Layer 1 to Layer 3), stack trace analysis, load balancers, application firewalls, operating system navigation, logging and monitoring methods, high availability and business continuity planning, caching concepts, and configuration management
- (Great to have) Hands-on experience with Kubernetes, Docker, Azure Container Registry, public cloud strategy and Azure DevOps/AZ-400/AZ-203 certifications, DevSecOps tools, certificate management, mutual TLS, SSL, SSH keys, and encryption
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days (pro-rated based on date of hire)
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
- competitive base salary and may be eligible for an annual bonus or commissions depending on the role
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
C++JavaSpring FrameworkPythonGoSparkBigdataGRPCCI/CDcloud native tooling
Soft skills
strong communication skillsleadershipmentoringanalytical problem-solvingsense of ownershipdrive for continuous improvementcollaborationadaptabilitysystematic approachappetite for change
Certifications
AZ-400AZ-203
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