Business Operations

• Demonstrate and innovate SRE practices by collaborating with stakeholders to implement important SRE principles and objectives
• Partner with product and platform teams to define and track service level objectives (SLOs) and indicators (SLIs)
• Monitor and manage system reliability performance, ensuring systems meet SLOs
• Communicate reliability concerns and their potential impact with key stakeholders
• Promote the prioritization of reliability throughout the software development life cycle
• Design, code, test, and deliver solutions to automate manual operations
• Participate in on-call rotations, provide support for SRE systems, and lead or participate in post-mortem incident analysis
• Engage in system design, capacity planning, and architecture discussions to ensure operational requirements are met
• Share lessons learned and best practices regarding reliability and performance with stakeholders and team members
• Assist in training and mentoring fellow junior SREs to ensure best practices are followed and scaled within the organization
• Pursue continuous improvement opportunities to stay up to date on SRE methods and trends and participate in organizational learning initiatives
• Support governance and ensure compliance with policies by collaborating with security, compliance, and other teams
• Respond promptly to requests for assistance from technical customers, providing engineering support and best-practice guidance
• Adhere to and suggest improvements to standard operating procedures, advocate for automation and workflow optimization

BizOps Engineer II

Project Control, Business Operations Manager

Senior Business Operations Engineer