Serve as incident commander or senior advisor during enterprise-level crises affecting Mastercard's global operations, technology, reputation, or workforce.
Your judgment in these moments shapes outcomes for the organization and the people within it.
Coordinate situational awareness and response actions across regional teams, ensuring that the right information reaches the right people at the right time, with clarity and without noise.
Translate complex, fast-moving operational data into concise, accurate briefings for senior executives and board-level audiences.
Own the design and maintenance of enterprise crisis management frameworks, playbooks, and governance structures that keep the organization prepared and compliant across evolving regulatory environments.
Lead crisis simulations and tabletop exercises with Mastercard leadership, regulators, and external partners.
Cultivate and sustain partnerships with law enforcement agencies, government bodies, and industry organizations including FS-ISAC, INTERPOL, and Europol.

Requirements

Extensive experience leading crisis response, intelligence operations, emergency management, or related functions within a global or highly regulated environment.
A track record of leading enterprise or multi-region incident response and business continuity programs at scale, with demonstrable outcomes.
Deep familiarity with operational resilience and regulatory frameworks within financial services or similarly complex industries.
Executive-level communication skills, both written and verbal.
A collaborative leadership style that brings people together across functions, time zones, and organizational structures, without sacrificing decisiveness when speed is required.
Experience engaging with public-private partnerships, intelligence networks, or law enforcement agencies, domestically and internationally, is strongly preferred.
An advanced degree or professional certifications such as CBCP, CEM, or PMP are a valued complement to operational experience.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

crisis managementincident responsebusiness continuityoperational resilienceregulatory frameworksemergency managementintelligence operationscrisis simulationstabletop exercisesdata analysis

Soft Skills

executive communicationcollaborative leadershipdecisivenesssituational awarenesspartnership cultivationclarity in communicationcross-functional collaborationadaptabilitystrategic thinkingproblem-solving

Certifications

CBCPCEMPMP