Director

• The role is the primary interface with customers regarding performance metrics
• Responsibilities include selling and delivering Franchise Solutions and engaging with customers on performance issues
• Identify fraud trends and share with product teams, customers, banking associations, and regulators.
• Reports to Vice President, Customer Engagement & Performance.
• Collaborates effectively with team members to achieve common goals
• Drives execution with strong follow-up on action items and commitments.
• Identifies root causes of problems via data analysis and implements solutions.

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