Customer Success Manager, Fluent in German
TASC
full-time
Posted on:
Location Type: Office
Location: Berlin • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Consulting with Customers: You'll proactively work with customers to develop strategies that leverage personalization and optimization to drive value.
- Segment Identification: Help customers discover their key segments and turn data into actionable plans.
- Defining Success: Collaborate with customers to understand and define program success criteria, and track progress to ensure goals are met.
- Simplifying Complexity: Break down complex technical situations into understandable and digestible realities. Use your storytelling skills to convey your message and inspire customers to take action.
- Platform Training: Train customers on using Dynamic Yield's platform, driving product adoption to reduce churn and encourage upsells.
- Portfolio Management: Strategically manage your portfolio to ensure customer loyalty and growth.
- Resource Allocation: Ensure that the right resources are dedicated both internally and externally to meet and exceed project and customer expectations.
Requirements
- Experience: In services or consulting.
- Language Proficiency: Fluent in English and German.
- Product Expertise: Knowledge in AB Testing, CRO, Personalization, Customer segmentation, CRM or Performance Marketing.
- Data Analysis: Proficient in data interpretation.
- Executive Presentation: Experience presenting to C-level executives.
- Multi-tasking: Ability to handle multiple tasks and issues under pressure.
- Marketing Knowledge: Understanding of online marketing functions.
- Self-Motivation: Detail-oriented with strong interpersonal and communication skills.
Benefits
- Corporate Security Responsibility
- All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AB TestingCROPersonalizationCustomer segmentationCRMPerformance MarketingData analysisData interpretation
Soft skills
Interpersonal skillsCommunication skillsStorytellingSelf-motivationMulti-taskingDetail-oriented