Technical Program Manager

• Play a key role in the success of the team by ensuring Scrum practices are effectively implemented, allowing the team to focus on delivering customer value and developing an agile mindset.
• Serve as an integral member of the leadership team, supporting peers and their direct reports in adopting and applying Agile Scrum methods.
• Foster a positive team environment by promoting a “fail fast, learn quickly” mindset that encourages innovation and continuous improvement.
• Facilitate all Agile Scrum ceremonies and cadences, ensuring they are effective, and outcomes oriented.
• Measure and track team effectiveness by monitoring velocity and other key performance metrics to drive continuous improvement.
• Support backlog management by helping the team create clear, concise, and prioritized backlog items.
• Partner with stakeholders across the organization to align Mastercard’s project tracking and reporting standards with the team’s Agile Scrum framework.
• Track and update key project initiatives for quarterly reviews, including preparing reports and presentation materials.
• Coach the team on Agile and Scrum principles to strengthen collaboration, transparency, and adaptability.
• Demonstrate servant leadership by modeling the values and responsibilities of the Scrum Master role.
• Collaborate cross-functionally to ensure seamless work handoffs and proper intake of new requests.
• Lead audit-related efforts within the team, acting as the liaison to stakeholders to ensure smooth audit execution and adequate documentation from development teams.

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