Coordinator, CX Reporting – Fraud Operations

Tarte Cosmetics

Data Coordinator managing CX reporting and fraud operations for tarte cosmetics. Collaborating across teams to ensure data integrity and performance reporting.

Posted 6/5/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $66,350 - $66,500 per yearWebsite

About the role

Key responsibilities & impact

Own data integrity across all CX reporting — maintain a deep understanding of all CX metrics including how they are defined, calculated, and sourced across platforms
Monitor data across CX, fraud prevention, and eCommerce platforms for anomalies, inconsistencies, or shifts that require investigation; identify and escalate data discrepancies to the appropriate stakeholders with supporting context
Maintain all CX performance reporting including contact volume, CSAT, response time, resolution rate, and channel-level metrics; manage data pulls and AI-automated entry with accountability for accuracy and timely distribution
Prepare CX meeting decks and reporting summaries on a monthly, quarterly, year-end, and ad hoc basis — responsible for data accuracy, deck structure, and timely delivery; supports cross-functional teams including Site, Product, Operations, Fulfillment, and QA with data-driven insights and reporting
Compile weekly meeting prep data including WOW and YOY performance comparisons and KPI summaries across all D2C channels and platforms
Update the monthly chargeback details doc for all D2C channels
Partner with the Senior Manager to deliver data that supports day-to-day operational decisions — including agent productivity, training effectiveness, and QA trends; respond to direction on data needs, reporting frequency, and ad hoc requests
Monitor fraud performance via our fraud prevention platform — with a consistently high approval rate, focus is on exception handling, emerging pattern identification, and performance reporting; flag unusual shifts promptly to the Executive Director
Manage fraud-related customer escalations including chargeback review support and disputed transaction analysis across D2C channels
Handle recurring data pull requests from QA and product teams — including complaint data by SKU, return reason analysis, and product-level feedback
Analyze customer feedback data to identify recurring themes, service gaps, and improvement opportunities; support Voice of Customer reporting
Maintain documentation on fraud policies, decision logic, and escalation procedures
Collaborate cross-functionally with finance, eCommerce, product, and logistics teams on data and fraud-related initiatives

Requirements

What you’ll need

2+ years of experience in data analysis, fraud operations, or a closely related field
Strong proficiency in Excel or Google Sheets
Comfortable pulling, synthesizing, and validating data across multiple platforms
Meticulous attention to detail; manage discrepancies and follow them to resolution
Clear, confident communicator; able to present data findings to non-technical audiences
Highly organized with the ability to manage multiple recurring workstreams simultaneously
Self-directed with strong follow-through; proactive in flagging risks and surfacing insights
**Preferred Skills (Not Required):**
Experience with fraud prevention platforms
CRM platform experience
Customer experience or DTC eCommerce background
Beauty or retail industry experience
Familiarity with helpdesk or CX platfor

Benefits

Comp & perks

Salary range: $66,350-66,500(Compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education)
Medical, dental, vision, 401K plan & access to health & wellness programs
Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more
Makeup gratis, employee discount on tarte.com, team give back initiatives
Friendly, fun, creative & collaborative work environment
Tarte is an equal opportunity employer.

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Hard Skills & Tools

data analysisdata integrityCX metricsExcelGoogle Sheetsdata validationdata reportingKPI analysisfraud preventioncustomer feedback analysis

Soft Skills

attention to detailcommunicationorganizationself-directedproactiveproblem-solvingcollaborationpresentation skillstime managementcritical thinking