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About the role
Key responsibilities & impact- Responsible for supporting all aspects of Business Development for Sales including customer accounts, projects, and follow-ups.
- Foster collaboration between the Business Development team and sales force.
- Acts as a bridge between sales force and other departments.
- Ensures accuracy, consistency, and governance of customer accounts, project, and quote data within the CRM system.
- Support sales force in qualifying leads from multiple sources
- Research & identify opportunities for follow-ups for the sales force.
- Collaborate with sales team to identify and convert target accounts.
- Accurately track & document activities, interaction with leads, and the outcomes.
- Assist sales force by accurately creating & managing projects in CRM.
- Follow up on projects, probabilities, dates, win/loss.
- Create Quotes & SPAs.
- Provide one-on-one assistance to the sales force on navigating the site.
- Manage and maintain CRM customer account data, including creation, updates, hierarchies, and ownership alignment.
- Monitor data quality; identify and resolve duplicates, inaccuracies, and incomplete records.
- Set up national accounts and link related companies to these accounts.
- Create personalized dashboards & views.
- Communicate requests for changes/additions per guidelines.
- Follow SOPs & enforce guidelines for data integrity & governance standards.
Requirements
What you’ll need- Associate degree in a related field or relevant experience.
- Organization & time management
- Ability to prioritize multiple tasks
- Must be detail oriented
- Strong problem-solving skills
- Works well under pressure with time sensitive data
- Excellent interpersonal and communication skills, both written and verbal
- Strong team player
- MS Office: Knowledge of Dynamic CRM and MS Power BI is a plus but not required.
Benefits
Comp & perks- Competitive benefits, pay, and retirement plan options!
- Career growth, stability, and flexible work arrangements.
- Responsible Manufacturing – Protecting Our Planet for the Future
- We utilize renewable energy and a closed loop recycled water process.
- We are committed to reducing greenhouse emissions and water consumption.
- We are the only flooring company recognized by the Asthma and Allergy foundation.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM managementdata governancedata quality monitoringproject managementlead qualificationquote creationdashboard creationdata trackingcustomer account managementSOP adherence
Soft Skills
organizationtime managementdetail orientedproblem-solvingability to prioritizeinterpersonal skillscommunication skillsteam playerability to work under pressurecollaboration
Certifications
Associate degree