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About the role
Key responsibilities & impact- The Quality-Coordinator is responsible performing duties of a commercial claims coordinator to facilitate the resolution of claims for the commercial claims team.
- Perform quality inspection duties as required for product not produced in Tarkett North America plants, including Tarkett Europe, and external supplied products.
- Ensure effective coordination between the Company and its customers with a high level of service and support.
- Maintain positive business relationships both internally and externally to promote company goals.
- Serve as the point of contact for filing manufacturing claims, the analysis of those claims for accuracy, completeness and eligibility along with the resolution of claims to the customers’ satisfaction.
- Responsible for the end-to-end claims processing, working to enter, advance and close claims within the established claims processing guidelines.
- Work closely with the Sales team and with key Distributors to ensure all communications follow the direct sales or distribution channel.
- Summarize information and respond to the customer with claim status after investigation.
Requirements
What you’ll need- 3 to 6 years of related experience in the field of claims and customer support is required
- University degree or college diploma is desirable, but not required
- Working knowledge of computers and SAP system as well as CRM, Word, Excel, and PowerPoint.
- Accurate data entry skills
- Ability to work within a fast pace and sometimes stressful environment
- Very good oral and written communication skills with a demonstrated ability to interact effectively with individuals at many levels in the organization and external business contacts.
- Ability to project a positive image in dealing with difficult customer claims.
- Must be detail-oriented with good organizational skills.
- Ability to manage time effectively.
- Ability to calculate basic figures in relation to the flooring industry.
Benefits
Comp & perks- A commitment that Safety is #1
- Competitive benefits, pay, and retirement plan options!
- Career growth, stability, and flexible work arrangements.
- Responsible Manufacturing – Protecting Our Planet for the Future
- We utilize renewable energy and a closed loop recycled water process.
- We are committed to reducing greenhouse emissions and water consumption.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims processingdata entrycustomer supportquality inspectionclaims analysisbasic calculations
Soft Skills
communication skillsorganizational skillstime managementinterpersonal skillsproblem-solvingattention to detailstress managementcustomer service