IT Operations Engineer

Target

IT Operations Engineer responsible for diagnosing technical issues and supporting Target's IT infrastructure. Collaborate with engineering teams to enhance stability and compliance across platforms.

Posted 5/3/2026full-timeBrooklyn Park • Minnesota • 🇺🇸 United StatesJunior💰 $58,100 - $104,600 per yearWebsite

Tech Stack

Tools & technologies

ITSMMacOS

About the role

Key responsibilities & impact

Provide high-level technical support to end users
Diagnose and resolve complex hardware, software, and account issues
Stabilize collaboration and conferencing experiences
Ensure secure, compliant, and well-documented outcomes
Educate users on existing and emerging technologies
Perform preventative maintenance for endpoint stability
Coordinate with partner support and engineering teams
Advocate for enterprise information security policies
Drive continuous improvement and develop knowledge articles
Execute IT service management aligned with ITIL

Requirements

What you’ll need

1+ years of relevant technical support experience
Demonstrable knowledge of macOS, Windows, and Microsoft 365 Copilot
Proven troubleshooting routines balancing speed, safety, and documentation
Ability to multitask effectively
Commitment to continuous learning
Strong customer-support mindset with problem-solving skills
Ability to build trusted relationships and understand user needs
Familiarity with IT service management and ITIL practices
Familiarity with Agile working methods

Benefits

Comp & perks

comprehensive health benefits (medical, vision, dental, life insurance)
401(k)
employee discount
short term disability
long term disability
paid sick leave
paid national holidays
paid vacation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingmacOSWindowsMicrosoft 365 Copilotpreventative maintenanceIT service managementITILAgile

Soft Skills

customer supportproblem-solvingmultitaskingrelationship buildingunderstanding user needscommitment to continuous learning