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Arrears Executive
Target GroupArrears Executive supporting Target Group customers in financial arrears through empathetic conversations and payment plans. Fully remote role focused on fair outcomes and compliant customer service.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on supporting vulnerable customers in a regulated environment. Capable of building trust through effective communication and delivering fair outcomes while collaborating within a team.
Highest-signal resume keywords
Customer ServiceArrears ManagementVulnerability SupportRegulated Environment ExperiencePayment Plan Agreement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
FriendlyApproachableProactiveSolution-FocusedTeam Player
Industry Keywords
CollectionsFinancial ConversationsCustomer ExperienceComplianceAdvice Services
About the role
Key responsibilities & impact- Speak with customers by phone and email, inbound and outbound, to understand their situation
- Have honest, supportive conversations about finances, including income and expenditure reviews
- Agree realistic, sustainable payment plans
- Reduce worry and build trust through calm, clear communication
- Identify vulnerability and signpost customers to advice services
- Ensure fair outcomes
- Work compliantly and deliver great customer experiences
- Participate in regular 1:1s, huddles, coaching, and ongoing feedback
Requirements
What you’ll need- Friendly, approachable people person committed to delivering outstanding customer service
- Genuine care about helping customers and making a positive difference
- Team player who thrives in a supportive, collaborative environment
- Proactive, curious, and solution-focused
- Experience in an Arrears or Collections role
- Previous experience supporting vulnerable customers in a regulated environment
Benefits
Comp & perks- 30 days holiday entitlement plus bank holidays (From Day 1)
- Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance
- Group Income Protection
- Discretionary Annual Pay Review
- Discretionary Annual Bonus Scheme
- Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones.
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
- Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
- Everest Funeral Concierge
- Free Bereavement and Probate Advice and Support
- Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
- Paid eye tests and employer contribution towards spectacles specifically for VDU use.
- Enhanced parental leave
- Technology Buying Scheme
- Discounted Gym Memberships
- Taste Card / Coffee Club Membership
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
- 6 weeks training with the dedicated Learning & Development Team
- Regular 1:1s, huddles and coaching
- Ongoing feedback
- Recognition through the My Recognition portal