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Client Programme Manager
Target GroupProgramme Manager responsible for leading client change delivery, maintaining alignment with client strategies while working in a hybrid model with regular office visits. Focus on delivery excellence and team leadership.
About the role
Key responsibilities & impact- Partner with clients to drive delivery excellence
- Oversee and lead a team to ensure alignment with client needs
- Be trusted as a delivery partner and nurture relationships with clients
- Translate client needs into structured delivery roadmaps
- Ensure projects are scoped, planned, and delivered to agree milestones
- Apply financial awareness to programme decisions and manage budgets
- Lead, develop, and support Project Managers
- Champion continuous improvement and enhance processes
Requirements
What you’ll need- An excellent communicator who builds strong relationships with clients and colleagues
- Organised, structured and confident managing time and competing priorities
- Commercially astute and comfortable managing budgets
- A supportive leader who grows others
- Accountable, solutions‑focused and calm under pressure
- Always looking for ways to improve how things are done
- Proven experience delivering change in a client-facing role
- Strong financial services experience
- A PM qualification (APM, Prince2, or equivalent)
- Experience leading PMs and managing portfolios
- Experience with Waterfall, Agile and Hybrid approaches
- Bonus Skills (Nice to Have)
- Experience delivering in outsourced or BPO environments
- Offshore team collaboration
- Exposure to ISO/CMMI
- Agile qualifications and/or MSP certification
Benefits
Comp & perks- 30 days holiday entitlement plus bank holidays (From Day 1)
- Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance
- Group Income Protection
- Discretionary Annual Pay Review
- Discretionary Annual Bonus Scheme
- Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones.
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
- Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
- Everest Funeral Concierge
- Free Bereavement and Probate Advice and Support
- Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
- Paid eye tests and employer contribution towards spectacles specifically for VDU use.
- Enhanced parental leave
- You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!
- Technology Buying Scheme
- Discounted Gym Memberships
- Taste Card / Coffee Club Membership
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementWaterfallAgileHybridBudget ManagementChange DeliveryPortfolio ManagementContinuous ImprovementProcess EnhancementClient Needs Translation
Soft Skills
Excellent CommunicationRelationship BuildingOrganizational SkillsTime ManagementCommercial AwarenessLeadershipAccountabilitySolutions-FocusedCalm Under PressureAdaptability
Certifications
APMPrince2Agile QualificationsMSP Certification