Head of Maintenance – Support

Tarantula Global

Head of Maintenance & Support leading global O&M, customer success, renewals, and financial performance for Lumine Group’s communications software businesses. Managing distributed teams and driving service excellence.

Posted 8/7/2026full-timeRemote • 🇮🇳 IndiaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading global operations and maintenance teams, ensuring service delivery excellence, customer satisfaction, and effective contract management. Proficient in P&L management, budgeting, and driving operational improvements through automation and AI strategies.

Highest-signal resume keywords

Leadership And People ManagementCustomer Relationship ManagementService Delivery And SLA ManagementP&L ManagementContract Negotiation And Renewals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingForecastingRevenue ManagementCost OptimizationRisk ManagementEscalation ManagementIncident ManagementOperational GovernanceAI And Automation StrategyCommercial Negotiations

Soft Skills

Excellent Communication Skills

Industry Keywords

IT ServicesProduct SupportApplication MaintenanceSoftware DeliveryTelecom Industry ExperienceCustomer SuccessService DeliveryOperational ExcellenceContinuous ImprovementMission-Critical Service Operations

About the role

Key responsibilities & impact

Lead and develop the global O&M team of approximately 20 professionals
Ensure support and maintenance services meet SLA and customer satisfaction targets
Act as the senior escalation point for customer issues and coordinate resolution across teams
Build trusted relationships with customer stakeholders and lead governance discussions
Own maintenance contract renewals, commercial negotiations, and customer retention initiatives
Manage budgeting, forecasting, profitability, and resource utilization for the O&M business
Drive operational excellence through automation, AI-enabled initiatives, and continuous improvement
Monitor service performance, risks, and business metrics while providing leadership reporting

Requirements

What you’ll need

8+ years of experience in IT Services, Product Support, Application Maintenance, Software Delivery, or related fields
Proven experience leading enterprise customer support and mission-critical service operations
Strong background in customer success, service delivery, and operational governance
Experience managing contract renewals, commercial negotiations, and customer relationships
Demonstrated P&L ownership including budgeting, forecasting, revenue management, and cost optimization
Experience leading globally distributed teams
Telecom industry experience preferred
Leadership and people management
Customer relationship management
Service delivery and SLA management
Escalation and incident management
Commercial and financial acumen
Contract negotiation and renewals
P&L management
AI and automation strategy
Risk management and decision-making
Excellent communication skills

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Tarantula Global Website LinkedIn All Job Openings 51 - 200 employees Founded 1997 💼 Consulting 📦 Logistics 🏗️ Construction Consulting
Logistics
Construction Tarantula Global is a leading provider of telecom site management software that enhances the productivity and profitability of telecom towers. Operating in over 30 countries, the company supports more than 450,000 mobile towers, managing assets valued at US $50 billion. Their comprehensive software suite enables telecom companies to streamline operations, manage site lifecycle from leasing to billing, and optimize revenue through effective asset management and automation processes. Head of Maintenance – Support Job not on LinkedIn 🔥 2 minutes ago 🇮🇳 India – Remote ⏰ Full Time 🔴 Lead Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead and develop the global O&M team of approximately 20 professionals
Ensure support and maintenance services meet SLA and customer satisfaction targets
Act as the senior escalation point for customer issues and coordinate resolution across teams
Build trusted relationships with customer stakeholders and lead governance discussions
Own maintenance contract renewals, commercial negotiations, and customer retention initiatives
Manage budgeting, forecasting, profitability, and resource utilization for the O&M business
Drive operational excellence through automation, AI-enabled initiatives, and continuous improvement
Monitor service performance, risks, and business metrics while providing leadership reporting 🎯 Requirements
8+ years of experience in IT Services, Product Support, Application Maintenance, Software Delivery, or related fields
Proven experience leading enterprise customer support and mission-critical service operations
Strong background in customer success, service delivery, and operational governance
Experience managing contract renewals, commercial negotiations, and customer relationships
Demonstrated P&L ownership including budgeting, forecasting, revenue management, and cost optimization
Experience leading globally distributed teams
Telecom industry experience preferred
Leadership and people management
Customer relationship management
Service delivery and SLA management
Escalation and incident management
Commercial and financial acumen
Contract negotiation and renewals
P&L management
AI and automation strategy
Risk management and decision-making
Excellent communication skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs