Technical Operations Manager

Tarantula Global

Technical Operations Manager leading enterprise support operations for Lumine Group’s communications and media software businesses. Ensuring system stability, SLA compliance, customer satisfaction, automation, and preventive maintenance.

Posted 8/5/2026full-timeRemote • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in application support and operations, with a strong focus on SLA compliance, incident management, and team leadership. Capable of driving process improvements through automation and proactive risk management while ensuring customer satisfaction and operational excellence.

Highest-signal resume keywords

Application SupportIncident ManagementSLA ComplianceTeam LeadershipITIL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Problem ManagementChange ManagementService Request ManagementDatabase CleanupPerformance TuningAutomationRoot Cause AnalysisCapacity PlanningRisk AssessmentTrend Analysis

Soft Skills

MentoringCoachingCommunicationCollaborationCustomer Satisfaction

Tools & Technologies

MISDashboardsService Reports

Industry Keywords

SLA-Driven EnvironmentsEnterprise CustomersOperational ReviewsGovernance MeetingsCompliance Activities

About the role

Key responsibilities & impact

Lead day-to-day support operations across assigned customer accounts
Ensure SLA compliance and prevent critical escalations
Oversee incident, service request, problem, and change management activities
Act as the primary escalation point for complex technical and operational issues
Ensure timely acknowledgment, communication, and resolution of customer tickets
Provide technical direction and oversight to the Support team
Review and approve root cause analyses for major incidents
Drive permanent fixes with R&D and Professional Services
Lead preventive and predictive maintenance initiatives, including database cleanup, performance tuning, application health monitoring, and automation
Drive problem management through trend analysis and recurring-issue identification
Identify and implement automation opportunities to improve efficiency and reduce operational effort
Monitor system health and mitigate risks proactively
Represent Support in customer governance meetings and operational reviews
Ensure accurate and timely MIS, dashboards, and service reports
Communicate risks, dependencies, and improvement plans to customers
Support audits, compliance activities, and customer satisfaction initiatives
Mentor and coach support engineers and senior team members
Build technical depth and eliminate single-point dependencies
Identify and groom potential second-line Support leaders
Drive documentation, SOPs, and knowledge-sharing practices
Collaborate with Delivery, R&D, Professional Services, and Account teams
Support contract compliance, renewals, and RMP-related activities
Provide input for effort estimation, capacity planning, and risk assessments

Requirements

What you’ll need

7+ years of experience in application support, operations, or technical delivery
Prior experience leading or mentoring teams
Exposure to enterprise customers and SLA-driven environments
ITIL knowledge preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Tarantula Global Website LinkedIn All Job Openings 51 - 200 employees Founded 1997 💼 Consulting 📦 Logistics 🏗️ Construction Consulting
Logistics
Construction Tarantula Global is a leading provider of telecom site management software that enhances the productivity and profitability of telecom towers. Operating in over 30 countries, the company supports more than 450,000 mobile towers, managing assets valued at US $50 billion. Their comprehensive software suite enables telecom companies to streamline operations, manage site lifecycle from leasing to billing, and optimize revenue through effective asset management and automation processes. Technical Operations Manager Job not on LinkedIn 🔥 0 minutes ago 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🔧 Technical Program Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead day-to-day support operations across assigned customer accounts
Ensure SLA compliance and prevent critical escalations
Oversee incident, service request, problem, and change management activities
Act as the primary escalation point for complex technical and operational issues
Ensure timely acknowledgment, communication, and resolution of customer tickets
Provide technical direction and oversight to the Support team
Review and approve root cause analyses for major incidents
Drive permanent fixes with R&D and Professional Services
Lead preventive and predictive maintenance initiatives, including database cleanup, performance tuning, application health monitoring, and automation
Drive problem management through trend analysis and recurring-issue identification
Identify and implement automation opportunities to improve efficiency and reduce operational effort
Monitor system health and mitigate risks proactively
Represent Support in customer governance meetings and operational reviews
Ensure accurate and timely MIS, dashboards, and service reports
Communicate risks, dependencies, and improvement plans to customers
Support audits, compliance activities, and customer satisfaction initiatives
Mentor and coach support engineers and senior team members
Build technical depth and eliminate single-point dependencies
Identify and groom potential second-line Support leaders
Drive documentation, SOPs, and knowledge-sharing practices
Collaborate with Delivery, R&D, Professional Services, and Account teams
Support contract compliance, renewals, and RMP-related activities
Provide input for effort estimation, capacity planning, and risk assessments 🎯 Requirements
7+ years of experience in application support, operations, or technical delivery
Prior experience leading or mentoring teams
Exposure to enterprise customers and SLA-driven environments
ITIL knowledge preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Program Manager 🕒 July 28 SavvyMoney 51 - 200 🏦 Banking 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Technical Program Manager overseeing technical programs and agile teams at SavvyMoney. Leading remote collaboration and ensuring high-quality outcomes for fintech solutions. 🇮🇳 India – Remote 💵 ₹2.2M - ₹3.9M / year 🔥 Funding within the last year 💰 $225M Private Equity Round - SavvyMoney on 2025-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Technical Program Manager Senior Technical Program Manager 🕒 July 2 JumpCloud 201 - 500 ☁️ SaaS 🔐 Security 🏢 Enterprise Website LinkedIn All Job Openings Senior Technical Program Manager orchestrating engineering initiatives at JumpCloud. Driving delivery standards and managing complex programs within a SaaS environment. 🇮🇳 India – Remote 💰 $66M Series F on 2021-10 ⏰ Full Time 🟠 Senior 🔧 Technical Program Manager Technical Program Manager 🕒 June 23 Armada 51 - 200 🏭 Manufacturing 📦 Logistics 💼 Consulting Website LinkedIn All Job Openings Technical Program Manager leading complex technical programs spanning hardware and IT infrastructure for Armada. Collaborating with cross-functional teams to drive project success and operational readiness. 🇮🇳 India – Remote 💵 ₹4M - ₹5.7M / year 💰 $47.3M Series A on 2023-12 ⏰ Full Time 🟠 Senior 🔴 Lead 🔧 Technical Program Manager Technical Program Manager 🕒 May 8 Thinkahead Consultant Psychologist Pty Ltd 1 - 10 🏥 Healthcare 💼 Consulting 📚 Education Website LinkedIn All Job Openings Technical Program Manager managing cross-functional programs for IT hardware integration and delivery. Ensuring customer-ready solutions by coordinating technical efforts across various teams. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Technical Program Manager Technical Program Manager 🕒 March 27 n Human Resources & Management Systems [ nHRMS ] 11 - 50 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Technical Program Manager leading large-scale cloud transformation and migration programs. Driving execution and managing multiple cloud initiatives across global stakeholders in a technology setting. 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🔧 Technical Program Manager 🗣️🇯🇵 Japanese Required View More Technical Program Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs