tapouts

Head of Coaching Operations

tapouts

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

Lead

About the role

  • Build the engine that enables hundreds of coaches to deliver consistent, high-quality, life-changing experiences to kids every week
  • Oversee coach performance, monitoring key performance indicators (KPIs), and driving results through a performance-focused approach
  • Design and lead a scalable hiring pipeline to grow the coaching team with speed and quality
  • Implement frameworks that monitor session quality, coach engagement, and youth impact, continuously raising the bar
  • Define key metrics, build dashboards, and run reviews to ensure coaching impact is measurable and improving
  • Partner with Program and Product teams to equip coaches with best-in-class training, tools, and feedback systems
  • Align with Program and CX to streamline workflows, fix operational bottlenecks, and boost efficiency
  • Foster a strong coach culture through internal comms, recognition programs, and peer learning initiatives

Requirements

  • Bachelor’s degree in psychology, education or sociology (ideally required, but not mandatory)
  • 5+ years leading operations or service delivery teams in fast-paced environments
  • Proven success in building and scaling people systems across distributed teams
  • Hands-on experience with performance metrics, QA frameworks, and coaching infrastructure
  • Background in youth services, education, or mental health strongly preferred
  • Strong leadership instincts, someone who builds high-performing teams and makes systems hum