Operations Manager
Expedia Group
Head of Coaching Operations
tapouts
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Build the engine that enables hundreds of coaches to deliver consistent, high-quality, life-changing experiences to kids every week
- Oversee coach performance, monitoring key performance indicators (KPIs), and driving results through a performance-focused approach
- Design and lead a scalable hiring pipeline to grow the coaching team with speed and quality
- Implement frameworks that monitor session quality, coach engagement, and youth impact, continuously raising the bar
- Define key metrics, build dashboards, and run reviews to ensure coaching impact is measurable and improving
- Partner with Program and Product teams to equip coaches with best-in-class training, tools, and feedback systems
- Align with Program and CX to streamline workflows, fix operational bottlenecks, and boost efficiency
- Foster a strong coach culture through internal comms, recognition programs, and peer learning initiatives
Requirements
- Bachelor’s degree in psychology, education or sociology (ideally required, but not mandatory)
- 5+ years leading operations or service delivery teams in fast-paced environments
- Proven success in building and scaling people systems across distributed teams
- Hands-on experience with performance metrics, QA frameworks, and coaching infrastructure
- Background in youth services, education, or mental health strongly preferred
- Strong leadership instincts, someone who builds high-performing teams and makes systems hum
