Sales Support Associate III
Tapestry
full-time
Posted on:
Location Type: Office
Location: Pleasanton • California • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Greeting the customer with a smile and with eye contact and offering your name
- Interact genuinely and naturally with the customer
- Read cues and determine customers’ needs
- Conduct email/name capture, where permitted by law
- Maintain accuracy when operating POS
- Maintain cash wrap organization and cleanliness
- Suggest multiple add‐ons and sell gift cards
- Receive shipment and transfers
- Notify Store Management when new product arrives
- Process shipment/transfers according to Coach standards and timeframes
- Regularly analyze sales floor to assess replenishment needs
Requirements
- 1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
- High school diploma or equivalent; college degree preferred.
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
- Ability to execute at a fast pace.
- Ability to communicate effectively with customers and team.
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Benefits
- Health insurance
- Flexible work arrangements
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash register systemsbasic computer skillsMobile POSshipment processingsales analysisemail captureproduct knowledgeinventory managementcustomer interactionadd-on selling
Soft skills
effective communicationcustomer servicegenuine interactionorganizational skillsattention to detailteam collaborationfast-paced executionproblem-solvingadaptabilityphysical stamina
Certifications
high school diplomacollege degree (preferred)