Tapestry

Sales Associate – III

Tapestry

full-time

Posted on:

Location Type: Office

Location: King of Prussia • Pennsylvania • United States

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Salary

💰 $15 - $20 per hour

About the role

  • Understands organizational objectives and makes decisions that align with Company priorities
  • Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
  • Creates short- and long-term strategies to achieve personal metrics and performance goals
  • Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
  • Represents Coach as a brand ambassador
  • Demonstrates Coach’s Selling and Service expectations at all times
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
  • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
  • Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
  • Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
  • Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
  • Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
  • Sensitive to customers’ needs and tailors approach by reading cues
  • Attends to the unique and individual shopping needs of each customer.
  • Works with multiple customers simultaneously and breaks away as appropriate
  • Follows up with customers consistently and genuinely to influence/close the sale
  • Flexes personal selling techniques to contribute to overall store financial results
  • Builds lasting and loyal relationships with customers
  • Leverages Coach’s tools and technology to support relationship building and clienteling efforts
  • Creates enthusiasm and positivity for a shared vision and mission
  • Promotes and endorses a team selling environment
  • Fosters an environment of teamwork, trust and collaboration with internal and external customers
  • Remains solution oriented; is adaptable and flexible to changing business and store needs
  • Welcomes feedback and adapts behaviors as appropriate
  • Maintains a calm and professional demeanor at all times
  • Ensures all daily tasks are completed without negatively impacting service or Coach standards
  • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
  • Maintains a clean and tidy selling floor at all times
  • Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
  • Replenishes inventory on sales floor as needed

Requirements

  • 1-3 years of previous sales experience, preferably in a luxury retail service environment.
  • Possesses current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
  • Ability to execute at a fast pace.
  • Ability to communicate effectively with customers and team.
  • Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
  • Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Benefits
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401 (K)
  • Paid Paternity and Maternity leave
  • Commuter Benefits
  • Disability insurance
  • Tuition assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencefashion knowledgecash register systemsbasic computer skillsMobile POSinventory managementvisual merchandisinglifting and carrying up to 50 poundscustomer servicecross-selling
Soft Skills
ownershipadaptabilitycommunicationteamworkrelationship buildingsolution orientedflexibilityprofessional demeanorcustomer sensitivityenthusiasm
Certifications
high school diplomacollege degree (preferred)