Tapestry

Training Manager, Fulfillment Operations

Tapestry

full-time

Posted on:

Location Type: Office

Location: Jacksonville • Florida • United States

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About the role

  • Design and implement operational training programs for fulfillment center processes, safety, and compliance.
  • Develop leadership training initiatives to support career growth and succession planning.
  • Create and maintain structured training frameworks, including SOPs, learning paths, and competency models.
  • Directly manage training staff across three fulfillment centers, ensuring alignment with company standards.
  • Provide coaching, performance feedback, and professional development for training team members.
  • Collaborate with operations leadership to identify training needs and performance gaps.
  • Standardize training content and delivery methods across all sites for consistency and scalability.
  • Monitor and report on training effectiveness using KPIs and feedback mechanisms.
  • Support sustainability efforts through the creation of educational materials.
  • Help develop training programs to support performance for associates and leaders.
  • Contribute to Lean initiatives with leadership training in 5S, Continuous Improvement and Audit programs.
  • Ability to travel between fulfillment centers as needed (Jacksonville, Las Vegas, and West Chester).

Requirements

  • Bachelor’s degree in Human Resources, Business, EHS, or related field, or work equivalent experience
  • 5+ years of experience in training and development, preferably in a high-volume operational environment.
  • Strong leadership and team management skills with experience supervising multi-site teams.
  • Excellent communication, presentation, and organizational skills.
  • Proficiency in LMS platforms and Microsoft Office Suite; experience with e-learning tools is a plus.
  • Effectively able to manage multiple projects and conflicting priorities
  • Experience in fulfillment, logistics, or manufacturing environments.
  • Knowledge of adult learning principles and instructional design methodologies.
  • Experience operating and certifying others on PIT equipment.
Benefits
  • Employee assistance programs
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training program designleadership trainingSOP developmentcompetency modelsperformance feedbackLean initiatives5SContinuous Improvementadult learning principlesinstructional design methodologies
Soft Skills
leadershipteam managementcommunicationpresentationorganizationalcoachingproject managementperformance managementcollaborationproblem-solving