Tapestry

Manager, Omni Channel Training

Tapestry

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $95,000 - $100,000 per year

Job Level

Mid-LevelSenior

About the role

  • Responsible for supporting all service and selling training strategies and programs
  • Develop and lead training strategies and implementation plan for NA Retail and Outlet stores
  • Partner with NA leadership to understand NA business strategies to drive and support sales and service goals
  • Leverage Coach’s online learning platform and other tools to ensure effective implementation of foundational Coach training programs
  • Ensure effective use of training tools and sustained training impact through Coach Journey usage monitoring, training follow up, regular store feedback, field leadership partnership, etc.
  • Support ongoing development, optimization and maintenance of Coach online learning platform
  • Drive a differentiated customer experience in stores
  • Collaborate with broader training team to ensure a seamlessly integrated product and service training approach
  • Leverage field feedback as well as customer feedback and other programs to assess effectiveness of training programs and identify ongoing training needs and opportunities
  • Collaborate with Global Training Team and BU Training partners to develop global training strategies and content roadmap
  • Regularly participate in store visits with MMs to understand evolving in-store experience
  • Champion and drive the implementation of The Coach Experience selling ceremony in stores
  • Partner with field leadership to develop effective networks/mechanisms for training implementation

Requirements

  • 3+ years of experience in retail or hospitality training and development
  • Strong competency in creating engaging training content and learning tools, including digital/e-learning content
  • Strong written and verbal communication and presentation skills
  • Ability to develop and implement creative approaches to training programs that drive tangible results
  • Ability to implement strategies, measure impact, and make necessary adjustments to achieve objectives
  • Ability to analyze customer-related data and draw conclusions leading to improvement recommendations
  • Ability to build effective cross-functional partnerships
  • Strong organizational skills and ability to multi-task projects in a dynamic, fast-paced environment with shifting priorities
  • Luxury brand experience a plus
Benefits
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401 (K)
  • Paid Paternity and Maternity leave
  • Commuter Benefits
  • Disability insurance
  • Tuition assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
training content creatione-learning developmenttraining program implementationcustomer data analysisimpact measurementtraining optimizationdigital learning toolssales strategy developmentservice training strategiescustomer experience enhancement
Soft skills
communication skillspresentation skillsorganizational skillsmulti-taskingcreative problem-solvingcross-functional collaborationfeedback analysisadaptabilityleadershiprelationship building