Brand Ambassador – FTC
Tapestry
part-time
Posted on:
Location Type: Office
Location: Bristol • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Brand Ambassadors bring Tapestry’s iconic brands to life in department stores by embodying our values, driving key business priorities, and delivering exceptional customer experiences
- Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards
- Proactively develop clienteling strategies and in-store event ideas, supporting and co-hosting activations that drive engagement and sales
- Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities
- Track and analyse store performance against targets, presenting actionable plans to the Senior Regional Brand Ambassador when needed
- Build strong relationships with department store management to boost brand visibility and customer loyalty
- Identify growth opportunities by observing in-store activity, including new activations, local events, and omni-channel engagement strategies
- Execute visual merchandising directives, ensuring new season collections are prominently displayed and aligned with delivery schedules
- Manage product deliveries and replenishment, ensuring back-of-house areas are clean, organised, and well-maintained
- Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience
Requirements
- Minimum of two years’ experience in a retail environment, with a proven track record of delivering results
- Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays
- Familiarity with department store operations, including customer service, merchandising, and sales strategies
- Strong communication, organisational, and analytical skills
- Knowledge of current industry trends and the ability to apply insights to enhance business outcomes
- Self-motivated and proactive approach to business development
- Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals
Benefits
- 28 days holiday
- Multi -brand discount up to 50% off Coach & Kate Spade New York
- Health Cash Plan
- Free 24/7 support for family building, fertility and menopause with Maven
- Employee Assistance Program
- Employer Pension Contribution
- Gym and fitness products discount
- 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
- Learning & development and career progression opportunities
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clienteling strategiesvisual merchandisingsales strategiesanalytical skillscustomer service
Soft skills
strong communicationorganisational skillsself-motivatedproactive approachcollaborative team player