Brand Ambassador
Tapestry
full-time
Posted on:
Location Type: Office
Location: Amsterdam • 🇳🇱 Netherlands
Visit company websiteJob Level
JuniorMid-Level
About the role
- Brand Ambassadors (BA) represent Tapestry’s brands within department store environments
- Provide a seamless and elevated customer experience, staying up to date with brand training, tools, and resources to maintain high service standards
- Proactively generate ideas for clienteling and in-store events, supporting and co-hosting activations that drive engagement and sales
- Develop strong relationships with local retail partners to gain insights into customer demographics, profiling, and emerging brand opportunities
- Attend local brand events to deepen understanding of key business priorities and market trends
- Monitor and analyse store performance against targets, ensuring goals are met or exceeded
- Foster strong relationships with department store management teams to enhance brand visibility and customer loyalty
- Execute visual merchandising (VM) directives within the host store, ensuring new season collections are prominently displayed
- Oversee daily product deliveries and replenishment, ensuring back-of-house areas are clean, organised, and well-maintained
- Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently
Requirements
- Minimum of two years’ experience in a retail environment
- Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and public holidays
- Familiarity with department store operations, including customer service, merchandising, and sales strategies
- Strong communication, organisational, and analytical skills
- Knowledge of current industry trends and the ability to apply insights to enhance business outcomes
- Self-motivated, with a strategic mindset and a proactive approach to business development
- Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals
Benefits
- Employer Pension Contribution
- Employee Assistance Program
- Multi-brand discount up to 50% off Coach & Kate Spade New York
- 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
- Learning & Development opportunities
- Internal mobility & career progression
- Equity, Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
visual merchandisingcustomer servicesales strategiesanalytical skillstrade reporting
Soft skills
strong communicationorganisational skillsself-motivatedstrategic mindsetcollaborative team player