Sales Support Associate III
Tapestry
Sales Support Associate II
Tapestry
full-time
Posted on:
Location Type: Office
Location: Millbury • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $19 per hour
Job Level
JuniorMid-Level
Tech Stack
React
About the role
- Greeting the customer with a smile and with eye contact and offering your name
- Interact genuinely and naturally with the customer
- Read cues and determine customers’ needs
- Conduct email/name capture, where permitted by law
- Maintain accuracy when operating POS
- Maintain cash wrap organization and cleanliness
- Suggest multiple add-ons and sell gift cards
- Maintain cash and POS media accurately and in compliance with Coach policy
- Create lasting impression by genuinely thanking customer and provide reason to return
- Receive shipment and transfers
- Notify Store Management when new product arrives
- Scan cartons/transfers, verifying store information is correct
- Communicate all discrepancies to Store Management
- Process shipment/transfers according to Coach standards and timeframes
- Organize and clean stock room daily; including offsite / remote warehouse as applicable
- Shift/organize product in the stockroom; react to sell through and make room for new product
- Manage stock levels/product ownership in back-of-house and sales floor
- Prepare and conduct regular cycle counts, as directed
- Participate in store physical inventory counts, as scheduled
- Regularly analyze sales floor to assess replenishment needs
- Replenish sales floor/assigned zone
- React to sell through and execute visual merchandising needs
- Support sales floor activities, as directed
- Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
- Respond to customer requests confidently; partner with sales team or Store Management, when needed
- Upkeep housekeeping standards
Requirements
- 1-3 years of previous retail experience (cashier/stock experience, sales etc.)
- Current knowledge of fashion trends and competition in the marketplace
- High school diploma or equivalent; college degree preferred
- Knowledge of cash register systems
- Basic computer skills (including ability to use iPad/laptop, Mobile POS and Internet)
- Ability to utilize walkie talkie
- Ability to understand and read price and product release sheets
- Ability to execute at a fast pace
- Ability to communicate effectively with customers and team
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds
Benefits
- Health benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- 401(k) savings plan
- Paid time off for wellness needs and vacations
- Discounts on certain products
- Incentive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash register systemsemail/name capturestock managementcycle countsvisual merchandisingproduct ownershipsales floor replenishmentinventory managementPOS operationbasic computer skills
Soft skills
customer interactioneffective communicationteam collaborationorganizational skillsattention to detailcustomer serviceproblem-solvingadaptabilitytime managementsales skills
Certifications
high school diplomacollege degree (preferred)