Tapestry

Sales Support Associate II

Tapestry

full-time

Posted on:

Location Type: Office

Location: White Plains • New York • 🇺🇸 United States

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Salary

💰 $15 - $19 per hour

Job Level

JuniorMid-Level

Tech Stack

React

About the role

  • Greeting the customer with a smile and with eye contact and offering your name
  • Interact genuinely and naturally with the customer
  • Read cues and determine customers’ needs
  • Conduct email/name capture, where permitted by law
  • Maintain accuracy when operating POS
  • Maintain cash wrap organization and cleanliness
  • Suggest multiple add-ons and sell gift cards
  • Maintain cash and POS media accurately and in compliance with Coach policy
  • Create lasting impression by genuinely thanking customer and provide reason to return
  • Receive shipment and transfers
  • Notify Store Management when new product arrives
  • Scan cartons/transfers, verifying store information is correct
  • Communicate all discrepancies to Store Management
  • Process shipment/transfers according to Coach standards and timeframes
  • Organize and clean stock room daily; to include offsite / remote warehouse as applicable
  • Shift/organize product in the stockroom; react to sell through and make room for new product
  • Manage stock levels/product ownership in back-of-house and sales floor
  • Prepare and conduct regular cycle counts, as directed
  • Participate in store physical inventory counts, as scheduled
  • Regularly analyze sales floor to assess replenishment needs
  • Replenish sales floor/assigned zone
  • React to sell through and execute visual merchandising needs
  • Support sales floor activities, as directed
  • Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
  • Respond to customer requests confidently; partner with sales team or Store Management, when needed
  • Upkeep housekeeping standards

Requirements

  • 1-3 years of previous retail experience (cashier/stock experience, sales etc.)
  • Current knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash register systems
  • Basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
  • Ability to utilize walkie talkie, understand and read price and product release sheets
  • Ability to communicate effectively with customers and team
  • Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds
Benefits
  • health benefits (medical, dental, vision)
  • life insurance
  • disability insurance
  • 401(k) savings plan
  • paid time off for wellness needs and vacations
  • discounts on certain products
  • incentive compensation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cash register systemsemail/name capturestock managementvisual merchandisingcycle countsinventory managementproduct organizationsales floor replenishmentcustomer interactionPOS operation
Soft skills
customer serviceeffective communicationteam collaborationattention to detailorganizational skillsproblem-solvinginterpersonal skillsadaptabilitysales skillstime management
Certifications
high school diplomacollege degree (preferred)