Tapestry

Sales Associate

Tapestry

full-time

Posted on:

Location Type: Office

Location: Frisco • Texas • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

React

About the role

  • Greeting the customer with a smile and with eye contact and offering your name
  • Interact genuinely and naturally with the customer
  • Read cues and determine customers’ needs
  • Conduct email/name capture, where permitted by law
  • Maintain accuracy when operating POS
  • Maintain cash wrap organization and cleanliness
  • Suggest multiple add-ons and sell gift cards
  • Maintain cash and POS media accurately and in compliance with Coach policy
  • Create lasting impression by genuinely thanking customer and provide reason to return
  • Receive shipment and transfers
  • Notify Store Management when new product arrives
  • Scan cartons/transfers, verifying store information is correct
  • Communicate all discrepancies to Store Management
  • Process shipment/transfers according to Coach standards and timeframes
  • Organize and clean stock room daily; to include offsite / remote warehouse as applicable
  • Regularly analyze sales floor to assess replenishment needs
  • Replenish sales floor/assigned zone
  • React to sell through and execute visual merchandising needs.
  • Support sales floor activities, as directed
  • Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
  • Respond to customer requests confidently; partner with sales team or Store Management, when needed
  • Upkeep housekeeping standards

Requirements

  • 1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
  • Possesses current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash register systems.
  • Basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
  • Ability to communicate effectively with customers and team.
  • Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds.
Benefits
  • Health benefits (medical, dental, vision)
  • Life insurance
  • Disability insurance
  • 401(k) savings plan
  • Paid time off for wellness needs and vacations
  • Discounts on certain products
  • Incentive compensation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cash register systemsemail/name capturestock organizationvisual merchandisingsales analysisproduct replenishmentshipment processingcustomer interactionPOS operationlifting and carrying
Soft skills
effective communicationcustomer serviceteam collaborationgenuine interactionattention to detailproblem-solvingorganizational skillsadaptabilitysales skillshousekeeping standards
Certifications
high school diplomacollege degree (preferred)