Senior Account Manager

Tapcheck

Senior Account Manager responsible for driving retention, renewals, and revenue expansion at Tapcheck. Partnering with Customer Success in a fast-paced, high-growth SaaS environment.

Posted 6/3/2026full-timeAlabama, Arizona, California, Colorado, District of Columbia, Florida, Idaho, Illinois, Louisiana, Massachusetts, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own retention strategy, expansion revenue, and renewal outcomes across your assigned account portfolio
Lead pricing, packaging, contract, and negotiation conversations with customers
Drive multi-year contract adoption and renewal predictability
Maintain accurate renewal and expansion forecasting in Salesforce
Identify and execute upsell and cross-sell opportunities within existing accounts
Build and manage an expansion pipeline across your book of business
Partner with Customer Success to convert adoption signals into revenue growth
Identify whitespace opportunities and develop strategic account growth plans
Engage proactively in churn-risk scenarios and lead commercial save strategies
Lead recovery conversations with at-risk customers, centered on business value and partnership
Develop and execute retention plans for high-risk accounts
Build trusted relationships with decision-makers and executive stakeholders across your portfolio
Lead Executive Business Reviews (EBRs) and strategic account planning sessions
Drive business-focused customer conversations centered on ROI and long-term partnership
Collaborate with Customer Success, Support, Product, Operations, and Leadership teams to improve customer outcomes
Act as the commercial voice of the customer internally — bringing market feedback and customer insights to cross-functional partners

Requirements

What you’ll need

Spent 5–10+ years in SaaS Account Management, Customer Growth, Renewals, or Strategic Accounts
Carried and consistently achieved a retention and/or expansion quota
Managed a complex renewal cycle end-to-end, including pricing conversations, multi-year structuring, and contract negotiations
Driven measurable NRR improvement and maintained disciplined forecast accuracy
Led executive-level customer conversations focused on ROI, business outcomes, and strategic partnership
Built and managed an expansion pipeline within existing accounts
Operated with a high degree of ownership in a fast-paced, high-growth SaaS environment
Worked in Fintech, HRTech, Payroll, Benefits, or a PE-backed SaaS environment (preferred)
Navigated segmented account models with clear ownership across CSM and AM functions (preferred)
Used Salesforce and CS platforms such as Gainsight, ChurnZero, or Catalyst (preferred)
Balanced customer empathy with commercial outcomes in high-stakes situations (preferred)

Benefits

Comp & perks

Flexible PTO. No accrual caps, no counting days. Take the time you need.
10 paid holidays. Including both Christmas Eve and New Year's Eve.
Comprehensive health coverage. Medical through Blue Cross Blue Shield of Texas (PPO and HDHP options, HSA-eligible with employer contribution), plus dental and vision through MetLife.
FSA, Basic Life/AD&D, and an Employee Assistance Program (EAP).
401(k) with a 100% match up to 3% of your salary. Through Mutual of America. Eligible after 90 days.
A team that lives its values. Humility, grit, and a genuine drive to raise the bar — every day.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS Account ManagementCustomer GrowthRenewalsStrategic AccountsRetention QuotaExpansion QuotaRenewal Cycle ManagementContract NegotiationsForecast AccuracyExpansion Pipeline Management

Soft Skills

OwnershipCustomer EmpathyRelationship BuildingNegotiationStrategic PlanningCollaborationCommunicationProblem SolvingLeadershipChurn Risk Management