tante-e - Shopify Plus Expertin

Customer Success Manager

• You actively help shape how our community is informed, activated, and stays engaged long-term.
• You support the ongoing development of our communications and CRM strategies — aiming to systematically strengthen relationships with attendees, interested parties, and partners.
• You create and send newsletters and attendee communications related to our events, ensuring information is clear, relevant, and delivered at the right time.
• You help evolve our email communication in terms of structure, tone, and quality.
• You manage our social media channels (LinkedIn & Instagram) and strengthen community ties through authentic content.
• You create content assets (e.g., graphics in Canva) that make our messaging visually clear and recognizable.
• You maintain and update website content and our event app to keep information current, consistent, and easy to find.
• You assist in building new content formats (e.g., blog posts, knowledge-sharing formats) to share expertise with the community.
• You help structure and maintain contacts, content, and communication lists in the CRM so communication remains scalable and personalized.
• You test new channels and formats to continuously improve reach, visibility, and relevance.
• You support collaborations with media and event partners and contribute to expanding visibility and our network.

Marketing and CRM Manager, Working Student

• You’re eager to implement marketing and CRM not only operationally but also to actively develop them further.
• You think in terms of target groups, touchpoints and relationships and want to help shape how our community is addressed, activated and retained long-term.
• In this role you take responsibility for central communication channels and content — from newsletters and email communication to social media and the website.
• You plan, create and manage newsletters and participant communication around events and community formats, with a focus on relevance, timing and quality.
• You are responsible for maintaining and developing our email communication (e.g., Ambassador Circle) — in terms of content, structure and processes.
• You manage our social media channels (LinkedIn & Instagram) and ensure a consistent, authentic community positioning.
• You create content assets (e.g., graphics in Canva) that communicate information visually in a clear, on-brand and high-quality way.
• You maintain and structure website content and our event app so information remains up to date, understandable and easy to find.
• You help build new content formats (e.g., blog, knowledge-sharing formats) and strategically develop existing content.
• You ensure clean maintenance of contacts, content and communication lists in the CRM to enable personalized, scalable communication.
• You test new channels, formats and approaches and derive concrete optimizations to increase reach, relevance and impact.

Marketing and CRM Manager, Working Student

Marketing and CRM Manager, Part-time