tante-e - Shopify Plus Expertin

Customer Success Manager

• You actively help shape how our community is informed, engaged and kept connected over the long term.
• You support the ongoing development of our communications and CRM strategies with the goal of systematically strengthening relationships with participants, prospects and partners.
• You create and send newsletters and participant communications related to our events, ensuring information is clear, relevant and delivered at the right time.
• You manage our social media channels (LinkedIn & Instagram) and strengthen community ties through authentic content.
• You maintain and update website content as well as our event app so that information stays current, consistent and easy to find.
• You support the creation of new content formats (e.g., blog, knowledge formats) to share expertise with the community.
• You help build and maintain contacts, content and communication lists in the CRM so that communication remains scalable and personalized.
• You test new communication channels and formats to continuously develop reach, visibility and relevance.
• You support collaboration with media and event partners and contribute to expanding visibility and our network.

Marketing & CRM Manager, Working Student

Events

• You will actively help improve our events and community formats on an ongoing basis.
• Your work directly contributes to ensuring participants, speakers, and partners experience a high-quality event experience and that internal processes run smoothly.
• You will be actively involved in ongoing project and event management for the Merchant Inspiration Talks and other community events.
• You will research service providers, pricing and new ideas (e.g. catering, side events, program items) and prepare decision-making materials.
• You will support communications with speakers, sponsors, partners, venues and service providers.
• You will take part in location scouting for future events (e.g. MIT27).
• You will contribute to the planning and conception of new community formats for 2027.
• You will create briefings, overviews and documentation (e.g. in Google Docs, Sheets or Notion).
• You will take responsibility for logistics, material planning and organizational back-office tasks related to events.
• Depending on your interests and focus areas, you can gradually expand and develop your own areas of responsibility.

Marketing & CRM Manager, Working Student

Working Student, Event and Community Management