Deployment Specialist, Propagation Modeling

Tantalus Systems

Deployment Specialist supporting Tantalus smart-grid deployments for U.S. utility customers.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and solving problems across embedded hardware and software, RF and IP communications networks, and Linux back-end systems. Proficient in GIS mapping and RF propagation software, with strong organizational, planning, and communication skills to support customer service and technical support functions.

Highest-signal resume keywords

Unix/Linux Command LineBash Shell ScriptingGIS Mapping SoftwareRF Propagation SoftwareIP Networking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingProblem SolvingNetwork DesignAutomation ToolingTechnical Support

Soft Skills

Attention to DetailSelf-MotivatedOrganizational SkillsInterpersonal SkillsCommunication Skills

Tools & Technologies

VMWare ESXiHyperVOracle Cloud InfrastructureAWSSalesforce.com

Certifications & Qualifications

Diploma in Information Technology

Industry Keywords

Customer ServiceTechnical SupportRF CommunicationsIP NetworkingSupport Ticket System

Tech Stack

Tools & technologies

AWSCloudFirewallsLinuxOracleSFDCShell ScriptingTCP/IPUnixVMware

About the role

Key responsibilities & impact

Troubleshoot and solve problems across the TRUConnect technology set, including embedded hardware and software, RF and IP communications networks, databases, Linux back-end, web front-end, and service interfaces
Upgrade and patch TRUConnect software on customer systems
Configure and maintain billing exports
Use RF propagation software to generate RF Network designs
Use GIS software to produce maps and other collateral
Support the pre-sales team with RFPs using generated network designs and maps
Provide periodic support to supervise or monitor the introduction of new products in the field
Review and prioritize open cases, escalating as required
Collaborate to develop, establish, and improve processes and procedures related to the technical knowledge base, online community, and other documentation
Perform miscellaneous scripting tasks periodically
Travel to customer sites as required for support work and/or personal training
Participate in an after-hours support call program approximately 2 weeks per quarter
Perform other duties as assigned

Requirements

What you’ll need

Diploma in information technology or higher
4+ years of experience in a customer service or technical support role
Experience with Unix/Linux command line and Bash shell scripting
Experience with GIS mapping software
Experience with EDX Signal Pro or other RF propagation software
Working knowledge of IP networking, including TCP/IP, FTP, SSH, and firewalls
Virtual machine/environment experience, including VMWare ESXi or HyperV
Cloud hosting experience, including Oracle Cloud Infrastructure, AWS, or similar
Experience developing, maintaining, and updating in-house automation tooling is an asset
Knowledge and previous experience with a support ticket/issue reporting system is an asset
Knowledge and experience with Salesforce.com is an asset
Experience analyzing, troubleshooting, debugging, investigating, and presenting results
Attention to detail and strong problem-solving skills
Self-motivated and able to work independently while exercising initiative, flexibility, and good judgment
Strong organizational and planning skills
Ability to prioritize and multitask in a fast-paced, high-volume work environment
Excellent collaborative and interpersonal skills
Desire to learn new skills in a dynamic and demanding environment
Excellent written and oral communication skills
Must be based in the United States; preference for Eastern or Central time zones
Ability to travel to customer sites as required
Ability to participate in an after-hours support call program approximately 2 weeks per quarter

Benefits

Comp & perks

Competitive salary plus variable compensation based on performance targets and business objectives
Medical, dental and vision plans
Healthcare and dependent care flexible spending accounts
Paid time off