Tantalus Systems

Customer Support

• Provide advanced technical support for product deployments, troubleshooting issues, and assisting customers with implementation
• Work closely with customers to ensure smooth preparation and execution of product rollouts
• Assist with new integrations, including SCADA systems, Distributed Energy Resources (DERs), and other behind-the-meter applications
• Collaborate with Product Development teams to support final development, proof-of-concept testing, and field trials
• Participate in high-profile pilot deployments to refine and enhance product performance
• Provide technical guidance on best practices for product implementation
• Document support cases, solutions, and recommendations to continuously improve the product and customer experience
• Work cross-functionally with Product Management, Product Development, and Customer Support teams to enhance product success and scalability.

Advanced Application Support Specialist

Support Engineer

• Troubleshoot and solve problems across the TUNet technology set, including embedded hardware and software, RF and IP communications networks, database, Linux back-end, web front-end, and service interfaces
• Upgrade and patch TUNet software on customer systems
• Configure and maintain billing exports
• Provide periodic support to supervise or monitor the introduction of new products in the field
• Review and prioritize open cases, escalating as required
• Collaborate to develop, establish, and improve processes and procedures related to Tantalus’ technical knowledge base, online community, and other documentation
• Perform miscellaneous scripting tasks periodically
• Travel to customer sites may be required for support work, along with occasional travel for training
• Participate in an after-hours support call program approximately 2 weeks/quarter
• Perform other duties as assigned

Technical Support Specialist

Machine Learning Engineer

• Lead the development and delivery of new features and advanced capabilities for our grid management platform
• Design, build, and deploy scalable, production-ready machine learning and AI-driven solutions
• Evaluate algorithm performance, scalability, and suitability for real-world applications
• Conduct model development, optimization, verification, and deployment processes
• Design, develop, test, and maintain large-scale software systems, ensuring high standards of quality, performance, and security
• Analyze and decompose complex business requirements to develop clear, executable solutions
• Stay at the forefront of industry developments, maintaining a strong knowledge base of the latest in machine learning best practices and evolving frameworks
• Collaborate cross-functionally with engineering, product management, operations and data science team to identify new ML-driven solutions for customers

Senior Machine Learning Developer

Customer Success Manager

• Lead and mentor the Customer Success team
• Develop and execute customer success and pursuit strategies
• Act as escalation point for complex customer issues
• Own executive relationships for strategic accounts

Manager, Customer Success

Full-stack Engineer

• Work closely with senior engineering staff in the design, development and testing of real-time solutions, including the distributed applications that run on a deployed base of millions of devices
• Engage in design and development of software and firmware components across the entire product domain
• Develop expertise in the Tantalus custom System on Chip and learn how to leverage its unique capabilities
• Work directly and in collaboration with the Customer Operations group to troubleshoot and characterize issues on deployed networks
• Contribute to a fully automated test and verification environment to ensure the highest quality products
• Work closely with other members of the Product Development Department to enhance and evolve the software development and analysis tools used in the uniquely challenging task of characterizing issues on large-scale IIoT networks

Software Developer

DevOps Engineer

• Troubleshoot and solve problems across the TUNet technology set, including embedded hardware and software, RF and IP communications networks, database, Linux back-end, web front-end, and service interfaces
• Upgrade and patch TUNet software on customer systems
• Configure and maintain billing exports
• Provide periodic support to supervise or monitor the introduction of new products in the field
• Review and prioritize open cases, escalating as required
• Collaborate to develop, establish, and improve processes and procedures related to Tantalus’ technical knowledge base, online community, and other documentation
• Perform miscellaneous scripting tasks periodically
• Travel to customer sites may be required for support work and/or personal training
• Participate in an after-hours support call program approximately 2 weeks/quarter
• Perform other duties as assigned

Deployment Engineer

Project Manager

• Provide oversight of TRUConnect AMI deployments at customer sites
• Be the primary point of contact in managing complex, multi-faceted projects
• Heavily involved in managing customer relationships
• Plan, execute, monitor, and control projects from initiation through to delivery and commissioning
• Support customers in solving complex problems and provide customer training and technical on-site support
• Provide leadership to multiple stakeholders to define requirements, establish system design, coordinate deliveries and report to customers
• Oversee systems integration – work with customer utilities in integrating TRUConnect AMI to other utility vendor systems
• Negotiate, implement, and supervise subcontracts, when required
• Regularly review and report on project performance to management and other stakeholders

Field Project Manager

QA Engineer

• Developing automated tests, building and maintaining test frameworks that ensure reliability, scalability, and performance of testing infrastructure
• Collaborating with product development teams to enhance software quality through test automation and performance validation
• Contributing to delivering new features and capabilities for Tantalus endpoint devices and radio network technologies
• Designing, developing, and executing manual test cases, ensuring comprehensive test coverage
• Creating and managing test data to support various testing scenarios
• Coordinating manual and automated testing efforts to ensure efficient product validation before release
• Developing and maintaining automated test cases integrated into the CI/CD pipeline for continuous testing
• Using data visualization and statistical tools to analyze network performance and identify system issues

QA Developer

• Designing, developing, and maintaining automated test frameworks
• Ensuring the reliability and scalability of Tantalus testing infrastructure
• Working closely with development teams to enhance the quality of software products, focusing on automation and performance
• Developing and maintaining testing scripts for functional, regression, and performance testing
• Leveraging tools like Jmeter and JTest and other test automation tools
• Building and integrating automated test suites utilizing test tools like Jenkins and Selenium
• Troubleshooting and debugging issues related to the automation framework, builds, and test results
• Developing and implementing monitoring and reporting systems to track the status of test execution and build success/failure metrics

Senior QA Developer – Test Automation

Sales

• Developing and executing the country-wide sales strategy for all Tantalus solutions
• Building and maintaining strong relationships with key stakeholders
• Proactively identifying new opportunities, forecasting and closing regional revenue/orders
• Communicating market information for short-term and long-term strategic planning
• Collaborating with multiple individuals/teams within the organization and externally
• Conducting strategic assessments of key issues and stakeholders
• Presenting strategies and updates to various stakeholders
• Collaborating with key external stakeholders such as channel partners
• Participating as a member of the Tantalus Account Team for all customers in the assigned territory
• Evaluating, selecting and managing appropriate channel partners
• Identifying, navigating and positioning Tantalus within relevant Canadian utility stakeholders
• Extensive travel throughout the assigned region
• Maintaining relevant customer data in Salesforce CRM sales pipeline

Regional Sales Manager

• Design, develop, modify, and debug complex software applications, including coding for various platforms and ensuring alignment with product requirements
• Plan, schedule, and execute advanced software testing tasks, including reviewing specifications, test plans, and user documentation
• Apply and expand expertise in software development and testing practices, staying updated on best practices and processes
• Serve as a resource for other departments regarding testing modules and report on issues encountered, documenting test results for follow-up
• Attend daily engineering status meetings and report progress on tasks; raise issues
• Manage daily QA sync meetings and review status of QA tasks from QA team
• Identify, track, and resolve issues with the team
• Manage weekly bug scrub meeting between Product Development and QA; assign priority and severity to the bugs with Product Development
• Create QA Test Beds and use Azure Dev Ops to provision/manage VMs for test beds
• Use test configuration tools to create configuration databases (CDUs) for use in product testing
• Create test artifacts to support manual and automated testing (device templates, test scripts to inject real-time data, SQL modification scripts, validation scripts)
• Maintain a set of PowerShell test tools used to manage manual testing
• Write Manual Test Plans and use Azure Dev Ops to write test plans, cases and query-based test suites
• Supervise manually executed test plans and execute manual tests as needed; resolve technical issues with contractors running manual tests
• Write Product Documentation including release notes, subject matter expert documentation, and specifications for test development for QA test automation developers